ejhcolorado
asked on
Base System Device Error-Dell Vostro 1500-after OS upgrade to Win7 64 bit
I have a Dell Vostro 1500 laptop. I recently upgraded the OS to Win7 64-bit by doing a clean install of the OS. After the install, Device Manager shows a yellow exclamation point next to Other Devices--Base System Device. I don't know what is missing, but the hardware Ids are:
PCI\VEN_1180&DEV_0592&SUBS
PCI\VEN_1180&DEV_0592&SUBS
PCI\VEN_1180&DEV_0592&CC_0
PCI\VEN_1180&DEV_0592&CC_0
What component is this for, and where can I get the drivers for it?
By the way--I contacted Dell, since they don't have enough help on their website, and even though my laptop is still under warranty, they were going to charge me for the consult because it's about software. Real helpful (sarcasm).
Thanks in advance.
EJH
PCI\VEN_1180&DEV_0592&SUBS
PCI\VEN_1180&DEV_0592&SUBS
PCI\VEN_1180&DEV_0592&CC_0
PCI\VEN_1180&DEV_0592&CC_0
What component is this for, and where can I get the drivers for it?
By the way--I contacted Dell, since they don't have enough help on their website, and even though my laptop is still under warranty, they were going to charge me for the consult because it's about software. Real helpful (sarcasm).
Thanks in advance.
EJH
ASKER CERTIFIED SOLUTION
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Lordy123
Base System Device in question is most likely "Ricoh Memory Stick Controller" Search for a 64 bit driver version of this and try it out.
ASKER
Hi all,
Bingo! PowerEdgeTech--the link you supplied worked. I also found the drivers by searching "Ricoh Memory Stick", which resulted in a link to the Softpedia website.
So that I can learn, and do it on my own next time...how did you know it was a Ricoh card reader/memory stick controller?
Thanks,
EJH
Bingo! PowerEdgeTech--the link you supplied worked. I also found the drivers by searching "Ricoh Memory Stick", which resulted in a link to the Softpedia website.
So that I can learn, and do it on my own next time...how did you know it was a Ricoh card reader/memory stick controller?
Thanks,
EJH
SOLUTION
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In the case of your driver - for whatever reason, Dell did not "certify" a 64-bit OS on it, so the driver was not available directly for your system, but looking around, there are systems for which Dell did certify a 64-bit OS which uses the same device ... that's where yours came from.
Take care.
Take care.
ASKER
PowerEdgeTech,
I'm not sure I follow the very first steps in your first reply. Who is the vendor in this case--Dell or Ricoh? If it's Ricoh, I didn't know that when I started, so the pcidatabase.com wouldn't have helped me. If Dell is the vendor, what is the device ID?
When I look at pcidatabase.com, and search by vendor (Dell), nothing that comes up looks familiar or helpful to me. I guess I don't know how to figure out that it was a Ricoh device I needed the driver for, and what Ricoh device it was, and I'm not understanding how www.pcidatabase.com would help me figure that out.
Thanks again,
EJH
I'm not sure I follow the very first steps in your first reply. Who is the vendor in this case--Dell or Ricoh? If it's Ricoh, I didn't know that when I started, so the pcidatabase.com wouldn't have helped me. If Dell is the vendor, what is the device ID?
When I look at pcidatabase.com, and search by vendor (Dell), nothing that comes up looks familiar or helpful to me. I guess I don't know how to figure out that it was a Ricoh device I needed the driver for, and what Ricoh device it was, and I'm not understanding how www.pcidatabase.com would help me figure that out.
Thanks again,
EJH
SOLUTION
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ASKER
PowerEdgeTech,
Thanks so much. I get it.
I'm going to close this out now--I think you've answered all my questions.
EJH
Thanks so much. I get it.
I'm going to close this out now--I think you've answered all my questions.
EJH
ASKER
A very fast response, and it worked. Also answered follow-up questions quickly and well.
Thanks ... take care :)