What can I do with a Google Apps account and a Blackberry Torch?


A client of mine has recently opened a Google Apps account to manage his domain email and would like to enable his Blackberry Torch to be used as a mobile mailbox.  So far we've successfully changed his mail records to point to Google Apps and installed the Google software on his Blackberry.  After installing the Google Apps application for Blackberry, he's getting notifications on his phone after around a 20 minute delay, if at all.  Here are some questions about the service:

1. Is the 20 minute delay normal?  Is there a specific way to set up the application to avoid this?

2. How can I set up the phone so that the Blackberry's built-in "Messages" feature allows him to see the mail?  I saw an option to specify the POP3 account but not sure if this is a good idea because we just want him to be able to read the emails and reply, not take them off the Google Apps server.

3. Since Google Apps is new to me and I don't own a Blackberry, I would like to know if there are any cool features I might be missing out on.  Your recommendations are welcome.

By the way, he doesn't have a BB Enterprise server or any such thing, he's an independent real estate developer.

LVL 11
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mike SullivanDirectorCommented:
Set up a BIS account with your network provider and put the Google Mail details into there. It will also allow you to sync calendar and contacts with the GMail account.
Allen FalconCEO & Pragmatic EvangelistCommented:
Here is a list of what you can do with a BBY and Google Apps:

You can setup for Push, rather than Fetch to get rid of the delay.

You can make Google Apps the default mail service using IMAP.

Google Sync will sync your calendars and contacts: http://www.google.com/mobile/sync/



Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
epichero22Author Commented:
Mike Relic:
-Yeah I was able to sync the contacts and calendar so that's ok.

Allen Falcon:
-The page you provided says that Push requires a BB Enterprise Server, which we don't have : (
-When you say make Google Apps the default mail service, you mean in the phone settings, right?

Allen FalconCEO & Pragmatic EvangelistCommented:
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
BlackBerry Programming

From novice to tech pro — start learning today.