Blackberry's will not show sunfolder content in BES Express

I am using BES Express and have sucessfully activated my 3 users but thier subfolds in thier exchange boxes are empty on the devices. Can someone please help me remedy this so that they are able to see sobfolder contents on thier devices?
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Brian GeeCommented:
This kind of setup (specifying folders other than Inbox or Inbox/Sent Items for synchronization) can be done on the Blackberry Desktop Manager (user end) or from the BES, Blackberry Administration Service, et al. Find the Default Configuration or View Message Settings (or something to this effect since I'm not too familiar with BES Express), and find the E-mail settings tab. Here you can specify more/other folders than the default for any particular user.

For an example of what this may look like on your end, see below (the section to heed in particular is marked in red):

 Blackberry administration for selecting non-default folders

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Rob KnightConsultantCommented:

They can set subfolder redirection on their devices via Email, Options


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