Cannot get past installing devices in windows repair, does not recognize keyboard or mouse windows xp

Hi I have a dell Optiplex 320 and I am running a repair from the Dell XP CD, when I reach the Installing Devices it gives me a pop up to install drivers for specific software and I cannot click on next or cancel or anything because the computer does not recognize my keyboard or mouse. I have tried multiple keyboards and mice and it does not have ps2 ports on the back. Is there any way I can get around this? Thanks
TechGuy_007Asked:
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asiduCommented:
First I would run the diagnostic program at start up. The would check if there
is an issue with the hardware.
Turn on (or restart) your computer.
When the DELL™ logo appears, press <F12> immediately.

Have you also tried getting into the safe mode to see if the current installation is
ok.

You observations suggest that the problem could be with the software drivers or
the hardware itself.

Its best to run the diagnostic program.

For some reason if you are not able to run the diagnostic. Down load knoppix
burn the program onto a CD and run from it.
Knoppix will run from the the CD and will not install drivers on to the harddisk.
So using it is safe.
 

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asiduCommented:
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TechGuy_007Author Commented:
I can navigate through the BIOS and select options and such its only during the repair itself, im not sure I understand exactly what that program does but thank you I will try it out!
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asiduCommented:
If you can navigate in the BIOS it means the keyboard is OK.
When windows load its drivers it causes the keyboard to go dead, that could
be an indication of driver of keyboard are corrupted.
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TechGuy_007Author Commented:
Is there any way to fix this? I would like to try to get this thing up and running, there has to be a way around this.
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asiduCommented:
One thing you could do is, if you could get into safe mode.
Then try to do a restore to a point where the computer was working fine.
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TechGuy_007Author Commented:
Since I am already half way through the repair, when I try to enter safe mode even if I pull the CD out it tells me that Repair cannot be executed in safe mode and that it is about to restart the system
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marsiliesCommented:
The XP install CD is expecting PS/2 or older keyboards for input. To get around this, newer PCs with only USB ports typically have a "USB Legacy Support" option in the BIOS that makes XP see the USB keyboard and mouse as PS/2 devices. Check your BIOS for this option and enable it.
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Tony_the_PC-TunerCommented:
Go into BIOS and select 'enable USB keyboard support'.
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nobusCommented:
did you try on all the usb ports?  front and back?  ususally - ONE does work
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TechGuy_007Author Commented:
there is no legacy usb support and all the usb settings are enabled, I have tried every port on this machine with multiple keyboards and mice.
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marsiliesCommented:
Yeah, I looked up the manual for this model last night; there's no legacy USB keyboard option in the BIOS.

This person had the same problem as you and ended up doing a complete format and re-install.
http://www.experts-exchange.com/Hardware/Peripherals/Mice_Keyboards/Q_24701242.html




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lvanalstyneCommented:
If you know what it is trying to install, maybe it's something you can remove? I had this same problem, and it was hanging on the installation of the modem. I removed the modem and all was well.
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TechGuy_007Author Commented:
it is a brother printer; however if I restart the repair and go through it from scratch the mouse and keyboard work and I can click no on the brother printer driver; however, after that the repair lags for a split second and then the mouse and keyboard do not work and then it asks me to install the ATI driver and I cannot select cancel because the mouse and keyboard are then disabled
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nobusCommented:
do you have a Dell system restore partition?
then it is probably better to backup your data, and do a system restore :  http://www.goodells.net/dellrestore/
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