Problems with getting Word to tun the macro in the start up folder

We are in the process of rolling out Office 2010. The environment is primarily controlled via GPO’s. The Word start up folder and Excel start up folder is controlled in this way. Excel is working fine, the default Book.xltx is loading at start up and file new loads this as well. Word however does not load the template as specified in the start up location, double clicking on the template loads correctly and file new, MyTemplates, selecting the template runs correctly as well. Does anyone have any ideas?
sclltdPre-SalesAsked:
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WAITchapCommented:
Word uses the default normal.dot to load blank documents by default, you could try renaming the normal.dot and then renaming your custom template to normal.dot and put it in the normal.dot area, word should startup with your template by default.  Alternatively you could create a shortcut to open word with your template, somelike "C:\Program Files\Microsoft Office\Office\WINWORD.EXE" /t"d:\mytemplate.dot"

Good luck.
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GrahamSkanRetiredCommented:
The Normal template is in the Templates folder, not the StartUp folder. If Word can't find one called Normal.dotm in the Templates folder, it will create one of its own there.

Templates in the startup folder are global in the sense that their facilities (such as macros) are made available to all documents when Word starts.
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sclltdPre-SalesAuthor Commented:

Thanks for your feed backup but I am still unsure why the template as specified in the Word start up folder does not run as it does for Excel.

The file in the startup folder is called Normal.dotx located in O:\!Reference\
Templates\Word Normal.dotx .

The settings in the startup folder are set as follows - O:\!Reference\
Templates\Word

The settings in the user templates is left at the default settings, e.g. C:\
Documents and Settings\ron\Application Data\Microsoft\Templates. This
location has the following files

Normal.dot
Normal.dotm
Normal11.dot
NormalEmail.dotm
Reference_Visio_2007_to_2010.xltx
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GrahamSkanRetiredCommented:
Excel can create Workbooks without having a template file.

The Normal template must be in the 'User Templates' folder. One called Normal.anything, but not in that location will not have the status of being the default template for new documents.

You seem to be trying to share the Normal template. That is not possible:

http://support.microsoft.com/kb/811468
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GrahamSkanRetiredCommented:
With regard to macros, I note that the template in the StartUp folder is called Normal.dotx (i.e. is macro-less). However any macros that are in templates in the StartUp folder should be available to the application, because templates there are global templates by default.
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WAITchapCommented:
Templates sitting in the startup folder are normally there because they either have as Graham said have additional macros or have custom toolbars.  If your template doesn't have either of these then it should be in the users location.  I still think renaming your template to normal.dot and overwriting the default one will do the trick.
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