USB ports not responding and XP error loading local profile

Is the XP local profile related to the USB port configuration? No power is going to the USB optical mouse.

This is a Dell Latitude D600 running Windows XP Pro SP3. Dell Diagnostics tests the USB ports and reports everything is OK.

I used Microsoft Device Manager to delete the 4 USB hubs and restarted the computer. All 4 USB hubs were recreated after the reboot.

I have 3 different user accounts on Windows XP. All 3 reported "cannot load local profile", when I logged into them.

All USB devices are dead. This includes keyboard, mouse, and flash drive.
tonygallo10Asked:
Who is Participating?
 
Davis McCarnConnect With a Mentor OwnerCommented:
1) Do you have any bootable CD's?  If you go into the BIOS and set the legacy support option, a USB mouse ought to work with GParted ( http://gparted.sourceforge.net/livecd.php ), Partition Magic, or just about any other CD.  Make sure it is from a cold, power on boot; otherwise the USB ports may stay disabled.

2) Look in the event viewer for errors in the SYSTEM category.  Is there anything there that might help?

3) Here are the contents of an old NT4 trick to view all of the devices that Windoze ever thought were in the system which I use all the time and might reveal a bad or wrong driver:
set DEVMGR_SHOW_NONPRESENT_DEVICES=1
@echo You need to click on View -> Show Hidden Devices in the device manager window which will appear next; but, will then be able to see every device the computer ever thought was attached rather than what is there now.
pause
devmgmt.msc
exit
0
 
FireW0lfCommented:
Sounds like it could potentially be your HDD going down, and files getting corrupted - try running the HDD diagnostics and see what it returns
0
 
tonygallo10Author Commented:
Thx FireW0lf. I will run the diags tonight. Today I am getting by with PS/2 mouse and keyboard. Your suggestion coinsides with my belief of the root cause. I closed the lid the night before last, and the laptop should have gone to sleep. It did not sleep. 6 hours later I opened the lid to discover the laptop still running and the case near the HDD was very warm. I believe a poorly written QB2011 driver is not sharing the CPU as it should, and the Dell drivers were not given the opportunity to suspend the system in an orderly fashion.

I ran a complete virus scan yesterday. The HDD reported no errors during this, and I used the laptop all day yesterday with no file errors.

Perhaps the USB driver file was corrupted, when the laptop was supposed to suspend.
0
Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

 
tonygallo10Author Commented:
There is power to the USB ports, because I have a lap tray fan plugged in and the fan is running with power from a USB port.

The HDD diagnostic scan reported no problems. Chkdsk reported no problems with HDD.

See previous note: I already deleted the USB ports with device manager and allowed them to be recreated by the OS.

Is there a way to reload the USB driver file? Dell does not have a file. Where is the Microsoft XP SP3 file located? Do you think this is the problem?
0
 
Lukasz ChmielewskiCommented:
Before you lose all your hope there is always a repair installation...
0
 
edbedbCommented:
It is probably a corrupt driver. In the Device Manager, Right click on one of the USB controllers then select the Driver tab and then click Driver Details. Make a note of the files then do the same for the USB hubs.

For example these are the ones for my system.
c:\windows\system32\drivers\usbhub.sys
c:\windows\system32\drivers\usbohci.sys
c:\windows\system32\drivers\usbport.sys
c:\windows\system32\usbui.dll

These are others you might have.
C:\windows\system32\drivers\usbd.sys
C:\windows\system32\drivers\usbehci.sys

After removing the all of the USB controllers and hubs from Device Manager delete or rename the files . Then restart the computer.
0
 
bgoeringCommented:
See if either one of these helps - I believe they will also run an automatic troubleshooter.
Also does anything work in safe mode?

http://support.microsoft.com/kb/329632
http://support.microsoft.com/kb/873169
0
 
tonygallo10Author Commented:
Still have same problem after trying suggestions from edbedb and bgoering. Same problem in safe mode. Sorry, my reply took so long, but my Laptop takes a long time to start. Kaspersky scans lots of files before it hands over control. Your instructions required lots of restarts of the PC.

Also, set registry key DisableSelectiveSuspend as instructed in
http://support.microsoft.com/kb/817900

Still have problem. I notice optical mouse flashes red, when I plug it into USB. But there is no plug and play chime in OS. The USB mouse does not work, but the USB powered laptop fan is running.
0
 
Davis McCarnOwnerCommented:
OK....
#1) I have had Dell's HDD diagnostic be wrong so many times it's not funny.  If you really want to know, get the free version of http://www.hdtune.com and run the error scan.  It takes awhile; but, even one red box is the kiss of death (modern drives are supposed to reallocate "bad sectors" so none appear in the storage area)
#2) Everything in your post screams TROJAN!!!  Corrupted user hives and no USB ports.  Geeze; I've had about 30 of those so far this year.  Get TDSSKiller ( http://support.kaspersky.com/viruses/solutions?qid=208280684 ), unzip it, and run it.  If you want to check manually, what are the sizes on SECURITY and SAM in C:\Windows\System32\Config?  If they are larger than 100KB, you're infected (period)
0
 
tonygallo10Author Commented:
Nothing in config folder larger than 100 KB. Software is 88,065 KB and system is 16,128 KB.

Are you sure it has nothing to do with the profile? See my comment ID# 35351279. I noticed the usb*.* files in c:\windows\system32\ folder have the same date and time as when the profile load error occurred.
0
 
edbedbCommented:
I would try removing Kaspersky, I have seen all kinds of problems being caused by AV software lately. If nothing else, it will get you faster restarts till you get this sorted out.
0
 
tonygallo10Author Commented:
are you kidding me?
0
 
MereteCommented:
To answer your original >>Is the XP local profile related to the USB port configuration?<< not to my knowledge.
>> No power is going to the USB optical mouse.<< could be a problem mouse?
Since laptops use the scroll pad plug in the USB mouse in when the machine is off only then boot up.
If you are in windows and plug in the USB mouse it may not work, I found it didnt for me.




0
 
BillDLCommented:
Tony

Get a USB Flash Drive and plug it in.  Does it appear as a Removable Drive in Windows Explorer/My Computer?

Use the "Safely Remove Hardware" icon in the system tray to "stop" it and then remove it and test in all the other USB Ports on the laptop.  If they work, then it would tend to infer you have a problem with the mouse drivers or a conflict somewhere.

Type the following two lines in a new CMD window:

set devmgr_show_nonpresent_devices=1
devmgmt.msc

When Device Manager opens, use the "View" menu and click "Show Hidden Devices".

Expand the "Mice and other pointing devices" section.

Any faded out (HID-ompliant ouse" icons in there are left-overs from previous configurations, eg. using the USB mouse in different USB Ports.  Delete all except the one that ISN'T faded out, close Device Manager, and Reboot.

If that doesn't fix things, then open Device Manager again, double-click on the "HID-compliant mouse" icon, open the Driver tab, and click on the "Driver Details" button.

The drivers should show as:

C:\Windows\System32\DRIVERS\mouclass.sys
C:\Windows\System32\DRIVERS\mouhid.sys

If that isn't the case, then close the Driver Details dialog and click on the "Roll back Driver" button.

Let us know what happens.
0
 
BillDLCommented:
Sorry, my fond kept toggling to invisible there.
(HID-ompliant ouse" icons
should read:
"HID-compliant mouse" icons
0
 
Davis McCarnOwnerCommented:
A typical SOFTWARE file for XP is 25-35MB and the SYSTEM file more like 4-8.  Yours are gigantic and that worries me.
Did you run HDTune's error scan to verify the drive is OK?
TDSS/Aleurion is almost impossible to detect once it is in the system.  Kaspersky's tool will not do anything unless it finds the Trojan and even then gives you the option not to fix it.  Did you run that?
0
 
tonygallo10Author Commented:
I have 4 different USB devices.
1) lap fan, works because it only needs power
2) mouse, LED flashes when it is plugged in, but no Plug-n-Play reaction from Laptop
3) keyboard, no Plug-n-Play reaction from Laptop
4) flash drive, no Plug-n-Play reaction from Laptop

All of these devices work in a different computer.
0
 
tonygallo10Author Commented:
I ran multiple scans with the following software with the laptop both docked and undocked.
1) TDSSKiller, TDSS rootkit removing tool 2.4.21.0 Mar 10 2011 12:26:28
nothing found

2) HD Tune 2.55
all squares are green, no problems found

3) Kaspersky IS v9.0.0.463
full scan, no problems found

4) Dell Diagnostics
hard drive, no problems found
USB, no problems found
0
 
tonygallo10Author Commented:
My software file may be large, because I have lots of software installed and am using the laptop for 4+ years now. DavisMcCarn says, "A typical SOFTWARE file for XP is 25-35MB and the SYSTEM file more like 4-8.  Yours are gigantic and that worries me."

Is 86MB SOFTWARE file large considering the following installation?
Microsoft Office 2003 Suite
Complete Microsoft MSDN Visual Studio Suite
Microsoft SQL Server Suite
Eclipse and Java SDK
Adobe Design Suite
Adobe Web Suite
20 other misc. software apps for this, that, and the other
0
 
Davis McCarnOwnerCommented:
My software registry is 35MB and my hardware 6.3.  I have almost everything Microsoft, Adobe, Corel, and Intuit offer installed.  Vistas files are larger; but, the largest I have seen was 53MB for the software file.
Do you have multiple hardware profiles setup? (Right-click My Computer, left-click Properties, Hardware tab, Profiles on bottom right)
0
 
tonygallo10Author Commented:
Yes, I have multiple hardware profiles ... portable and docked.

Tonight, I will try to delete these and recreate them. I need the docking station in order to do this, because you cannot delete the hardware profile which is in use.
0
 
Davis McCarnOwnerCommented:
Have you tried booting into Safe Mode, logging in as the administrator, and plugging in a mouse?
0
 
tonygallo10Author Commented:
The USB mouse does not work in safe mode.
0
 
tonygallo10Author Commented:
Deleting the hardware profiles did not fix the USB problem. Although, it deleted my dual monitor configuration for the docking bay. Now, I am struggling to get it back to my configuration. Anyway, that is a different problem.

I wonder how long I can live with PS/2 keyboard and PS/2 mouse and without flash drive or cell phone tether abilities through the USB port. I may have to reformat the hard drive and reinstall the OS, when I have some free time.
0
 
edbedbCommented:
Are you sure the Plug and Play service is started?
0
 
tonygallo10Author Commented:
Yes. Plug and Play service is started and set for automatic start up. I just checked it.
0
 
tonygallo10Author Commented:
No. re-flashing BIOS could cause more problems. I am using the latest A16 for my machine. I ran BIOS setup to be sure the USB port was enabled. XP finds 4 USB hubs, after I delete them and restart. It seems the BIOS is working fine.
0
 
tonygallo10Author Commented:
DavisMcCarn, good idea about using the CD boot disk to test mouse. Except my Dell Latitude D600 is 4 years old and does not have the newer USB capabilities. It is relying on XP drivers to provide the USB capability for mouse and keyboard.

Sorry for the delay in response. This laptop cannot burn CDs either. It took me some time to ask another person a favor to burn the GParted ISO image. The mouse (PS/2 or USB type) is not working in the program, when booted in two different computers. Both computers are old, so maybe the mouse feature requires newer USB design.

fyi. There are no enlightening error message in System event log.

Am I looking for anything specific in the list of old hidden devices. After 4 years of use, it lists many devices.
0
 
edbedbCommented:
At this point you have to determine if this is a hardware issue or a problem with Windows.

Try another boot CD like Ubuntu, you can get it here.
http://www.ubuntu.com/
0
 
tonygallo10Connect With a Mentor Author Commented:
It seems the problem is with hardware. Even though the Dell Diags finds the USB interface and says it is okay, and Windows XP recreates the USB devices and creates a driver, I have the same problem when booting from the Ultimate Boot CD. None of these other bootable OS use a mouse, but they do use a keyboard. I plugged my USB keyboard and Ultimate Boot CD into a different laptop to be sure everything was working. Then I plugged the USB keyboard and Ultimate Boot CD into my laptop. The  USB keyboard could not move the cursor on the OS menu of the boot CD. Therefore, I assume it is a hardware problem.
0
 
tonygallo10Author Commented:
explains the hardware problem diagnosis
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.