Loading Media - Job Fails

Little bit of background, I had to reboot our server which has BE 10D on due to a UPS problem. It lost the drivers for the Quantum Superloader 3 that was attached so I dowloaded of the BE website (backupexectapedevicedriverinstall20061015_285593) and had to run this twice to get the drivers to install.

 

After this all seemed fine and the device is showing correctly in the devices tab, however if I try to run a job however small or big it says "Loading Media" and thats it, it will just sit there and not do anything. If I try to run an Inventory this will also just sit there and not run. If I wish to cancel a job it will hang with "Cancel Pending" and I have to restart the services.

 

Anyone have any ideas what could be the problem?

 

I've checked the SCSI ID and this is 5 on both the loader and in BE so that seems correct and if I change it BE can no longer see the device as online. Also I can run an inventory on the device without problem and other commands work as expected so I don't believe this to be a fault with the device but maybe a config problem with BE after a reboot.

 

Thanks very much in advance.

Windows server 2003 with BE 10.1 Rev 5629 SP4
csnmeexchangeAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

DraginMagikCommented:
if it's a robotic library, did you install both drivers?  for the Library AND for the Drive?
0
csnmeexchangeAuthor Commented:
Drive was driver was fine as that was being picked up but it was the library/robot that it lost it for. So after installing that BE found both fine.
0
cooleditCommented:
hi, there

assuming you have Windows 2003.

1. Services.msc "start removable storage" now under computer management
you see removable storage on the left connect and under libraries do you see more than one drive with Red mark Red mark is for non native driver and by that you will know the driver is ok.

Well back to the point if you see more than 1 drive you will know the database "BEWS" has a problem communicate with the drive.
2. Stop Removable storage.
3. Open Windows explorer /Windows/system32/ntmsdata
in that folder you see a few files mark all delete do not worry as soon as you now start the
Removable storage again they will be created again.
4. in the Backup Exec folder use the Tapeinst.exe
uncheck plug and play, tick delete unused drives and see if this gives you changes such as deleted unchanged or so. last thing is the hotswap wizard to go through.

if this does not solve the problem try to use the beutility.exe if that one can not lunch then you will know that the Backup Exec installation is in need of running a repair.

i do hope that the BEWS you have installed is the 5629 build as this was the better of them.
If you still have the old build you can "google" vrt offer Backup Exec "build"
http://www.symantec.com/business/support/index?page=content&id=TECH63936

Best Regards
Cooledit
0
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

cooleditCommented:
forgot to mention Library should be assign driver unknown.
0
csnmeexchangeAuthor Commented:
Hi and thanks for the help.

Yes, Windows 2003 server.

Followed the instructions and have got a bit further, if I run an initialize job this runs and the device moves and makes all the right noises, however if I run an inventory job it will try to start but then stop and repeat the process, almost like the wrong instructions are being sent.

beutility opens fine.

When you say library should be driver unknown, where should this be? in device manager?
0
cooleditCommented:
yep device manager...

try the suggested option with the first post I made.
I've had this before and the action plan works ok.

Cooledit
0
csnmeexchangeAuthor Commented:
Hmmm... under device manager it has Quantum Superloader under Medium Changers. Should I remove this then and follow your post again?
0
cooleditCommented:
Backup Exec is the only software that requires the medium changed to be unknown.


Rather follow the action plan first and then as a last thing do the unknown driver.

Cooledit
0
cooleditCommented:
that thing you mentioned with almost like wrong command is send point towards the RSM
removable storage driver thing.

Cooledit
0
csnmeexchangeAuthor Commented:
Hi, so i've run through the instructions above a couple of times and although under RSM I now only have one device with a red cross now I'm still not getting any more movement. Is there anything else I could try?
0
cooleditCommented:
yep,

you could tr the ntbackup and see if it will allow to backup.
If that also do not work, remeber to free a tape and so on Library has to be back to native drivers not unknow and also the drive.

If not working you got a hardware problem..

Cooledit
0
csnmeexchangeAuthor Commented:
Hi and thanks for help I believe the above has helped but in addition I had to "Enable removable storage" in the properties of the device and this got it to work.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
csnmeexchangeAuthor Commented:
In addition to the above please enable RSM within the device properties
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.