I have a workstation in NY and I am in Chicago. This workstation in NY uses Citrix to connect to our ERP system hosted here in Chicago. I recently had to send him a new/used printer.
When he logs into Citrix it won't map THAT particular printer. But if I switch his default to one of the other printers he is connected to it will map it. So the problem is only with this particular printer.
but this printer is other places in our environment and works with no issues. the Drivers for it are installed on the citirx servers and it works fine for anyone else. The only difference I would see is that the other functional ones are networked while this one is connected to his computer through USB.
So its a Dell 1815 on windows xp. I used the drivers that are on the dell site as well as the ones that self install when the printer connects to the workstation for the first time. It is connected through USB. Other printers on the worstation will map just not this one. The drivers are installed on all 3 citrix machines.
Thanks for your advice in advance.