JCarson_
asked on
Microsoft Outlook has encountered a problem and needs to close
I bought Microsoft Office 2011 for Mac to connect to my Exchange 2010 server so that I could use Outlook to replace Entourage. I'm embarassed to say my email account is about 8 Gb and is taking forever to load into the newly installed Outlook. Unfortunately, every few minutes it crashes with the message:
Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
Send/Don't Send
Using Mac OS X 10.5.8 on an Intel-based Mac Pro4,1 3Gb Ram
Am I asking too much?
Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
Send/Don't Send
Using Mac OS X 10.5.8 on an Intel-based Mac Pro4,1 3Gb Ram
Am I asking too much?
AustinComputerLabs
How are you loading the old email account into Outlook?
ASKER
It was on Entourage - trying to get Outlook 2011 running. It has loaded about 4,000 items so far but then gives the error. I stop and restart Outlook and it starts updating again, but after a few minutes, stops with the same error message.
ASKER
No, I moved the mailbox from a 2003 exchange server to a 2010 server. All windows users are fine, but the mac is experiencing the described symptoms after the installation and setup (pointing to the new exchange server) of Office 2011.
So the error occurs while the client (Outlook) is creating the cached copy .OST?
Does it work if you disable the cahed copy?
can they access all their mail through OWA?
Does it work if you disable the cahed copy?
can they access all their mail through OWA?
ASKER
I will try to disable the cached copy (if I can figure out how to do that). Yes, the mail is accessible perfectly through owa.
On the screen where you put in the server name and user name just below server name is a check box that says use cached exchange mode.
ASKER CERTIFIED SOLUTION
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ASKER
Go to MS Exchange Management Console, Select organization Configuration, Mailbox, right click on the first or second database, select Properties, then select the limits tab then clear the limits checkbox or increase them above the mailbox size. Make sure both databases match.