Microsoft Outlook has encountered a problem and needs to close

I bought Microsoft Office 2011 for Mac to connect to my Exchange 2010 server so that I could use Outlook to replace Entourage. I'm embarassed to say my email account is about 8 Gb and is taking forever to load into the newly installed Outlook. Unfortunately, every few minutes it crashes with the message:

Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

Send/Don't Send

Using Mac OS X 10.5.8 on an Intel-based Mac Pro4,1 3Gb Ram

Am I asking too much?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

How are you loading the old email account into Outlook?
JCarson_Author Commented:
It was on Entourage - trying to get Outlook 2011 running. It has loaded about 4,000 items so far but then gives the error. I stop and restart Outlook and it starts updating again, but after a few minutes, stops with the same error message.
Are you using the method described here to migrate?
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

JCarson_Author Commented:
No, I moved the mailbox from a 2003 exchange server to a 2010 server. All windows users are fine, but the mac is experiencing the described symptoms after the installation and setup (pointing to the new exchange server) of Office 2011.
So the error occurs while the client (Outlook) is creating the cached copy .OST?

Does it work if you disable the cahed copy?

can they access all their mail through OWA?
JCarson_Author Commented:
I will try to disable the cached copy (if I can figure out how to do that). Yes, the mail is accessible perfectly through owa.
On the screen where you put in the server name and user name just below server name is a check box that says use cached exchange mode.
JCarson_Author Commented:
I figured out what the problem was - our exchange servers are clustered and the exchange on the second machine had limits set on the mailbox whereas there were no limits set on the first machine. Removing the limits appeared to fix the problem.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JCarson_Author Commented:
Go to MS Exchange Management Console, Select organization Configuration, Mailbox, right click on the first or second database, select Properties, then select the limits tab then clear the limits checkbox or increase them above the mailbox size. Make sure both databases match.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.