sunstreamnetworks
asked on
Outlook 2010 pdf attachments arriving as html in message body
Out of 12 users with basically identical setups, one of them is having the issue. Anyone run into this issue? Exchange server settings & AV are verified the same for every user.
Hi sunstreamnetworks,
1. Can you verify whether this appears in the users OWA? Or does it appear as an attachment?
2. Have you created another profile in Outlook 2010 for the user in question?
3. Is Outlook and Exchange 2010 full patched and up to date?
1. Can you verify whether this appears in the users OWA? Or does it appear as an attachment?
2. Have you created another profile in Outlook 2010 for the user in question?
3. Is Outlook and Exchange 2010 full patched and up to date?
ASKER
Thanks for you help & suggestions, answers below.
1) It is the same in OWA, no attachment.
2) I have not tried to create a new profile
3) Both are fully patched & updated
1) It is the same in OWA, no attachment.
2) I have not tried to create a new profile
3) Both are fully patched & updated
My hunch is your AV, its always a third party product which causes Exchange or Outlook to behave this way.
Have you excluded your AV on the Exchange server to exclude certain directories? http://technet.microsoft.c om/en-us/l ibrary/bb3 32342.aspx
Can you disable AV on the affected client machine as a test, and possibly disable the Outlook AV protection, if enabled: http://www.msoutlook.info/ question/2 0
Please advise how you get on.
Have you excluded your AV on the Exchange server to exclude certain directories? http://technet.microsoft.c
Can you disable AV on the affected client machine as a test, and possibly disable the Outlook AV protection, if enabled: http://www.msoutlook.info/
Please advise how you get on.
ASKER
Hi Netflo,
Apologies for my delayed response.
Confirmed AV doesn't seem to be causing the issue, I completely disabled it on both sides with no luck. Is there anything else you can think of that may be causing this? The last step is to create a new profile, which I am hesitant to do until I feel i've exhausted all other options...
Thanks for your help!
Apologies for my delayed response.
Confirmed AV doesn't seem to be causing the issue, I completely disabled it on both sides with no luck. Is there anything else you can think of that may be causing this? The last step is to create a new profile, which I am hesitant to do until I feel i've exhausted all other options...
Thanks for your help!
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
</html>
--=_4a4365c17632c831e1c9b3
Content-Transfer-Encoding:
Content-Type: application/octet-stream;
name="capitalpacific702_03
Content-Disposition: attachment;
filename="capitalpacific70
JVBERi0xLjEgDSXi48/TDQoxID
IA0+Pg1lbmRvYmoNMiAwIG9iag
L01vZERhdGUgKEQ6MjAxMTAzMj
IC0gMjAwNjAzMjMgLyBkKQ0vQ3
eSBDb21tZSkNPj4gDWVuZG9iag