• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 6818
  • Last Modified:

CMOS password reset - phoenix securecore problem

Hi
I have an advent laptop. A password has been put on which requires entry before the laptop boots up. Phoenix SecureCore seems to be the software.
I have tried removing the CMOS battery but it doesnt help, and there are no apparent jumper switches. I have read elsewhere that the password is stored in the chip and the only way to clear it is to remove the chip and do something with that.

Can anyone point me in the right direction to clear this password ?
0
Europa MacDonald
Asked:
Europa MacDonald
  • 10
  • 5
  • 3
  • +5
5 Solutions
 
dbruntonCommented:
Contact the laptop agents.
0
 
Europa MacDonaldChief slayer of dragonsAuthor Commented:
they want £155 for a master password. ridiculous.
0
 
Grasty86Commented:
Did you try booting while the cmos battery was out. If not them try that. You may also be able to flash the bios, but I don't actually think that will work, it is just something to try
0
Network Scalability - Handle Complex Environments

Monitor your entire network from a single platform. Free 30 Day Trial Now!

 
Europa MacDonaldChief slayer of dragonsAuthor Commented:
Ive tried booting with the battery out. cant get the thing to boot to do anything else
0
 
greyknight17Commented:
It sounds like the password is stored on the EEPROM. See here. You will need to try bypassing the password (see here).
0
 
Europa MacDonaldChief slayer of dragonsAuthor Commented:
thanks for that but Ive already trawled the net
0
 
zeb_arifCommented:
try this
remove cmos battery, all the ram  and hdd and battery.
leave for atleast 30 mins
IMP... WITHOUT re-attaching any peripharals (cmos battery ,hdd, ram and battery) after 30 mins. ploug in the main charger and try to start by pressing switch on buton.
listen to the error beeps...
now take out mains,,, re-attach every thing and restart your laptop..

you should be sorted and no password...
0
 
nobusbiljart fanCommented:
>>  they want £155 for a master password. ridiculous  <<   not at all, it's your responsibility to remember a password

You can't remove the password, without knowing it !
modern laptops keep it in a security chip - for anti-theft reasons
resetting the bios does not help;  nor does removing the battery, since the password is not in there
you would need to know in what chip it is, and how to reset that
you have to turn it in to the manufacturer, and show proof of ownership - then they can help
or replace the mobo !
0
 
zeb_arifCommented:
i had an HP NC6400 business laptop and had same problem... removing just the cimos battery did not help unless i removed ram , hdd, battery and cmos battery..... left it for an hour or so and power cycled my laptop with main charger before attaching any of battery, ram or hdd and it worked...
DO TRY this and i am sure your problem will be sorted...
0
 
Europa MacDonaldChief slayer of dragonsAuthor Commented:
just tried that today - didnt work Im afraid
0
 
nobusbiljart fanCommented:
it is not in the bios- so it can't help...read my post..
0
 
Europa MacDonaldChief slayer of dragonsAuthor Commented:
>>  they want £155 for a master password. ridiculous  <<   not at all, it's your responsibility to remember a password
<< No in fact they do want to charge me for this.

You can't remove the password, without knowing it ! << I know that

modern laptops keep it in a security chip - for anti-theft reasons
resetting the bios does not help;  nor does removing the battery, since the password is not in there<< I know that

you would need to know in what chip it is, and how to reset that<< I know that

you have to turn it in to the manufacturer, and show proof of ownership - then they can help << I know that

or replace the mobo ! << I know that

thankyou, but I need a solution. How do I identify the chip  ??
0
 
☠ MASQ ☠Commented:
On the Advents it'll be an EEPROM chip with "-4C-" somewhere in the number printed on it.
Which model is this?
0
 
nobusbiljart fanCommented:
i'm curious to see if you find a solution
0
 
☠ MASQ ☠Commented:
The only way this is going to work without taking it to Advent/Techguys is to remove and replace the EEPROM with the correctly programmed version to match the motherboard serial#
Happy to help you find the right chip but you'll really need a resoldering station to get the joints correct, there are 16-32 desolder/re-solder joints that you need to make dependng on the board.

Only really adding this for completeness and this really concludes your available options - although the replacement chip will only cost around £20 from a specialist supplier you then have the risk of permanently crippling the board because of poor soldering.   Of course the £155 is ridiculously high but it's there to dissuade casual theft.
0
 
Europa MacDonaldChief slayer of dragonsAuthor Commented:
today I will be looking for that chip
0
 
Europa MacDonaldChief slayer of dragonsAuthor Commented:
thanks  MASQUERAID

do you know what the specialist supplier is called ?

lol,  ..Of course the £155 is ridiculously high but it's there to dissuade casual theft.. yeah thats worked.... :-)

where do I get a soldering station ?
0
 
☠ MASQ ☠Commented:
There are a few BIOS chip suppliers - if you can post the Advent model I'll try to find a UK outlet for you.  A soldering station will set you back about £200. They're really for people who are doing this on a regular basis.
0
 
Europa MacDonaldChief slayer of dragonsAuthor Commented:
ok I will get the model when I pop down to work in about an hour or so, thanks for that
0
 
☠ MASQ ☠Commented:
Just a thought - if this was bought at any of the Dixons Retail Group outlets, PCWorld, Dixons, Currys etc the Techguys in store support might just do this for you at their standard "FixIt" rate as they are regualrly rebuilding Advent machines for their customers - that would be just shy of about a third of what you were quoted.  This is just a guess though - I'd hope they would want proof of purchase etc..
0
 
Europa MacDonaldChief slayer of dragonsAuthor Commented:
it is a 6441
0
 
Europa MacDonaldChief slayer of dragonsAuthor Commented:
thanks
0
 
TolomirAdministratorCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Network Scalability - Handle Complex Environments

Monitor your entire network from a single platform. Free 30 Day Trial Now!

  • 10
  • 5
  • 3
  • +5
Tackle projects and never again get stuck behind a technical roadblock.
Join Now