HELP!!! Need to add x86 print drivers to my Server 2008 R2 Print Management.

Hi, I have exhausted all options/methods I can think of trying to install HP LaserJet P4515n x86 print drivers to my Server 2008 R2 Printer Management role console.

I have downloaded them directly from HP's website.  I tried the drivers on the CD that came with the printer.  I tried finding the drivers on the client PC (Windows XP Pro).  All with no luck.  I have the x64 drivers installed just fine, but cannot get the x86 drivers.  

Well, I must explain further.  I was able to get the x86 drivers to install in the Drivers node list of the Printer Management console.  The problem is I cannot add them to the printer in the Printers node list.  I have the printer installed on the server based on the x64 drivers.  But everytime I try to install the x86, it says it cannot find drivers for it.

I have tried recreating the printer within the Printer Management console and when it creates it, it only gives it the x64 drivers, which means I am back to where I started.

I have confirmed the same version of print drivers I am trying to load to the server is the same driver version on the clients (XP Pro) systems.

The only other thing I can think of is to contact HP about this issue.

I know the Printer Management on Server 2008 R2 works with x86 drivers, because I have an old HP LaserJet 5000N & HP LaserJet 4350N installed just fine.

Any ideas or suggestions?

Thanks in advance.
rsnellmanIT ManagerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Aaron TomoskySD-WAN SimplifiedCommented:
Go into properties for the printer An there is an option to add drivers for another os. Select the 32bit drivers.
0
rsnellmanIT ManagerAuthor Commented:
OK, within Print Management console of Server 2008 R2.  I do the following:
1) Select "Printers"
2) Select desired printer in the list
3) Right-click & select "Properties"
4) Select "Sharing" tab
5) Select "Additional Drivers..."
6) Select "x86  Type 3 - User Mode" checkbox
7) Navigate to the drivers folder with the x86 printer drivers

Then I receive the following error message.
---------------------------------------------------------------------------------------------------------------------------
Select printer driver not found
The specified location does not contain the driver HP LaserJet P4515 PCL6 for the requested processor architecture.
---------------------------------------------------------------------------------------------------------------------------

I know the drivers are the correct ones, because they are the same ones that are installed on the client XP Pro systems, which is working.

Reason I want to peform this is to have the Print Management manage the printer for these XP Pro clients via the server rather than being installed on the client PCs directly via TCP/IP, which is what they are currently.
0
Aaron TomoskySD-WAN SimplifiedCommented:
This page has a few additional ways to add the drive if the normal way fails
http://social.technet.microsoft.com/Forums/en-US/winserverprint/thread/6067a35d-d9ac-4f52-8beb-9aca3f116e9e/
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

rsnellmanIT ManagerAuthor Commented:
Thanks for the link, but already saw that and tried it.  Still no luck.  Do you think it is time for me to contact HP about this or is there something else I should try first?
0
mahrens007Commented:
I ran into this problem before when trying to add the drivers on the server.  From a 32bit workstation with administrator rights, browse the server and try to add the printer.  When it does, add the 32bit drivers from the workstation.
0
rsnellmanIT ManagerAuthor Commented:
I was able to successfully install the shared printer on the server, manually doing what mahrens007 suggested, but it was on a Windows 7 Pro box.  I need it to be installed on a Windows XP Pro box, which I tried and tried with no luck.  However, when I go back to the Windows 7 Pro workstation to add the x32 drivers to the shared printer on the server, I was unable to find the .inf file it is looking for.

Anything else I can try before giving up on this?

Thanks.
0
rsnellmanIT ManagerAuthor Commented:
I had a 2008 x32 server that I installed the Print Management role on.  I was able to install the x86 & x64 drivers on that server, unlike the 2008 R2 server.

So, I decided to use the x32 2008 server instead.

Thanks for all the efforts.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
rsnellmanIT ManagerAuthor Commented:
This is how I fixed the original issue.  The only other step was to contact HP directly about providing a driver that would work with 2008 R2.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2008

From novice to tech pro — start learning today.