Recent Documents in Office 2007

I am running Windows 7 and using Office 2007.  On both Word and Excel Options I have selected the option to show recent documents, but every time I reboot the computer the recent documents list refreshes (empty).  It occurred to me that perhaps something in my Norton Utilities "Clean Up" function, which I use regularly, was interfering with MS Office's retention of recent documents.  But after removing any mention of recently viewed documents from the "Clean up" options, the problem remains.  Any idea?

Thanks,

Phil
philsimmonsAsked:
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10023Connect With a Mentor Web site maintenance and designCommented:
Shut down all Norton utilities...create a recent document and verify that it is there then reboot ...
Also check in the system task area a (box around clock in windows 7) and see if you have any other scanners and shut them down also before rebooting.
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Raheman M. AbdulSenior Infrastructure Support Analyst & Systems DeveloperCommented:
Are you sure  the value of "Show this number of recent documents" is not zero under the Word Options -> Advanced->Display

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Raheman M. AbdulSenior Infrastructure Support Analyst & Systems DeveloperCommented:
Uncheck Office 2007 in the settings in "CCleaner"  
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philsimmonsAuthor Commented:
marahman3001,

Thanks for the prompt reply.  I have the appropriate number of recent documents set in Office.  What is "CCleaner"?  Where do I find it?

Thanks,

Phil
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10023Web site maintenance and designCommented:
CCleaner is installed only by choice from http://www.piriform.com/ccleaner..evidently you don't use it..
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Raheman M. AbdulConnect With a Mentor Senior Infrastructure Support Analyst & Systems DeveloperCommented:
CCleaner utility (if you are running it) check in your processes list using Task Manager
secondly Check for any settings for Office or recent documents in Norton program you are using.
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philsimmonsAuthor Commented:
I checked for CCleaner (wasn't there), and double-checked to make sure the Norton Utilities box for "recent documents" was unchecked.  Any other thoughts?
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GrahamSkanRetiredCommented:
Note that Office and Windows keep separate MRU lists:

http://support.microsoft.com/kb/826208
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philsimmonsAuthor Commented:
The only explanation I can figure is that the settings in either Word or Norton (though seemingly correct) had not been saved properly.  Everything's good now.  Thanks, all!
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