Link to home
Start Free TrialLog in
Avatar of Shreedhar Ette
Shreedhar EtteFlag for India

asked on

ActiveSync not working for few mailboxes

ActiveSync not working for few mailboxes. It is SBS 2003 server with Exchange 2003 SP2.

Action Taken So far:
- DS2MB
- Repaired the Database

Stangre thing just discovered now is ActiveSync properly working for the newly created mailboxes.
Avatar of Neil Russell
Neil Russell
Flag of United Kingdom of Great Britain and Northern Ireland image

Are there FEW mailboxes administrative user accounts?
Avatar of Carol Chisholm
Did your users that have problems come from and oder SBS. Look at the groups they are members of. If they are admins or account admins it won't work.

Also check in that the accounts inherit their permissions properly:

http://alanhardisty.wordpress.com/2010/03/05/activesync-not-working-on-exchange-2010-when-inherit-permissions-not-set/
http://blog.nick.mackechnie.co.nz/post/2009/11/20/Exchange-2010-Active-Sync-Issue.aspx
http://aztech.net.au/node/137
Make sure Active Sync is enabled for said users.
Avatar of Shreedhar Ette

ASKER

@Carolchi: Issue is with Exchange 2003.

@Neilsr: Only couple of mailboxes are member of administrator

Forgot mention that Sync issue is with the Inbox. All other things like Contacts, Calendar are Syncing properly for the effected user.
What devices/device OS for working and not working?
All are Windows OS based devices.
What OS version? 4.0, 5.0, 6.0, 7.0?
It is 6.0
Normally it's an AntiVirus problem on the Exchange server.

I am sure you have seen this article before:
https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
@MegaNuk3: I follow this article first when ever i face issues related to Exchange 2003 ActiveSync.

Finally, We created a New Mailbox Store Database and Restore the database from the backup.
Install this:
http://support.microsoft.com/kb/957191

and if that doesn't work, delete the exchange account off the mobile device then download the mobileadmin tool and delete the device pairings for the affected users

Then try setup a device again. Does www.testexchangeconnectivity.com work for the affected users?
ASKER CERTIFIED SOLUTION
Avatar of Shreedhar Ette
Shreedhar Ette
Flag of India image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
so is it working now or not?
Thanks for the update
We created a New Mailbox Store Database and Restore the database from the backup.