A couple of months ago, I bought a Netgear router to replace a Linksys router whose time had come. After installation problems due to discrepancies between the manual and what was actually on the monitor screen (using the accompanying DVD), it took a couple of calls to support to get the thing working.
Then, it took three more calls to be walked through troubleshooting and changing various settings to enable a laptop and netbook to receive wi-fi from the darn thing.
On a trip last week, I was able to get wi-fi on both the laptop and the netbook at the hotel I stayed at, but NOT at the business I was in town to visit. MY wife and her associates, with different computers, had no problem accessing the business' wi-fi, but I could not pick it up at all---although last year at the same place, I could pick it up just fine!
The computers recognized the network, took the password (which worked on the other computers), tried to acquire the wi-fi connection and after lengthy waits, just....stopped trying. No error message, no nothing. Very frustrating.
I'm an intermediate-level user but when it comes to wi-fi problems, I'm pretty clueless. I have a gut feeling the settings, etc, that were dictated to me by support at Netgear are to blame for this.
I have extra cables I can use at home for direct connections and blow off the use of my in-house wi-fi if that's what it will take to re-set the laptop and netbook to pick up wi-fi access elsewhere with consistency.
I am running Windows XP Pro on both computers. I turned off my anti-virus program, ESET Nod 32, and that did not make a difference.
Please let me know what info I need to paste here or provide for expert analysis to help me resolve this situation.