outllook calendar acceptance emails being sent twice
Hi
One of my users sends an invitation for an appointment to three other people in the company, by adding each person's email address into the From field. Each person receives one calendar request from the originator. When each of the three recipients opens the invitation and sends an acceptance email, the originator receives two acceptance emails from each person.
Any help with this would be very welcome!
One of my users sends an invitation for an appointment to three other people in the company, by adding each person's email address into the From field. Each person receives one calendar request from the originator. When each of the three recipients opens the invitation and sends an acceptance email, the originator receives two acceptance emails from each person.
Any help with this would be very welcome!
waleeda
please check the outlook rules on the organizer outlook
ASKER
Hello Waleeda
The only rule defined redirects some specific incoming emails to a specific folder.
I have done some further testing and can confirm the following:
1. User A invites users B,C,D. Users B,C,D each receive a single request. If user B accepts, user A receives two emails, one to user A, the other to a security group of the company domain. Users C and D each receive an email confirming B has accepted. The same pattern occurs if C or D accept.
2. User B invites A,C,D. User B receives the request (even though he originated it) and A, C, D each receive two requests. One request has users A,C,D in the To field, the other email has the name of the security group in the To field, which I believe is the global address book.
So it seems that whenever an invite is raised, the system is generating a second message to the global address book.
3 computers are running Outlook 2003, one is running Outlook 2010.
Thanks
Glen
The only rule defined redirects some specific incoming emails to a specific folder.
I have done some further testing and can confirm the following:
1. User A invites users B,C,D. Users B,C,D each receive a single request. If user B accepts, user A receives two emails, one to user A, the other to a security group of the company domain. Users C and D each receive an email confirming B has accepted. The same pattern occurs if C or D accept.
2. User B invites A,C,D. User B receives the request (even though he originated it) and A, C, D each receive two requests. One request has users A,C,D in the To field, the other email has the name of the security group in the To field, which I believe is the global address book.
So it seems that whenever an invite is raised, the system is generating a second message to the global address book.
3 computers are running Outlook 2003, one is running Outlook 2010.
Thanks
Glen
i recommend you to delete all the rules on all your 4 users outlook and check,
becuase most of these issue will be because of the rules conflicting
becuase most of these issue will be because of the rules conflicting
ASKER
Hello Waleeda
I have checked all four computers and only two computers have any rules defiined within Outlook, and each of these only have a single rule. One rule moves emails with certain addresses to a folder, and the other rule just remove categories from incoming messages. No other rules exist.
Thanks
Glen
I have checked all four computers and only two computers have any rules defiined within Outlook, and each of these only have a single rule. One rule moves emails with certain addresses to a folder, and the other rule just remove categories from incoming messages. No other rules exist.
Thanks
Glen
Ok could u please delete all the rules and check
ASKER
I have removed both rules and sent another test, which is still misbehaving. There certainly seems to be a setting somewhere that is copying the originators email (plus any acceptances) to the global address list but it is certainly not from a client-side Outlook rule.
Try deleting the profiles of the users, and recreating them.
ASKER
Ok, I'm not at the customer at the moment but will arrange to do this. I may in fact create 4 new test users, create a profile for each on the PCs and run the same tests.
I'll update you once this has been done.
I'll update you once this has been done.
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ASKER
I managed to work the problem through once back onsite