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Outlook 2007 not sending email
Running Outlook 2007 SP2 on Exchange Server 2003. Outgoing mail is not working; I send a mail and I see it appear in the Outbox for a few seconds and then it disappears as one would expect, but it doesn't go anywhere.
I know it's the client because if I use OWA, my BlackBerry or I log onto another PC it works fine, it's just the client on this PC but I can't see why. Any ideas anyone?
I know it's the client because if I use OWA, my BlackBerry or I log onto another PC it works fine, it's just the client on this PC but I can't see why. Any ideas anyone?
ASKER
I've already removed outlook and re-installed.
could you please check the outlook rules, and its better to remove it also
ASKER
there are no outlook rules
did you try to log on with another profile "another user" and check the same issue?
So the disappeared email does not appear in SENT items after it is gone from Outbox?
ASKER
If I create another profile for a different user the problem is the same.
ASKER
Yes, the Item DOES appear in Sent Items - everthing looks fine from the client - no NDR, no nothing. But the mail never gets delivered.
are you using ost or pst files?
Have you tried tracking it via Message Tracking Center? Does it reach the Exchange server?
ASKER
Nothing in message tracking center - I don't think it's enabled.
I will start asking a few obvious questions just to rule out a few things ...
Any chance there is an AV policy which is blocking that particular email ?
Have you tried emailing the same user? An outside mailbox? Another domain user?
Silly question but you never know ... is the email address correct? because sometimes with a typo it can take time to receive an NDR ...
When you sent the email from OWA, blackberry etc, did u sent it to the same address ??
Any chance there is an AV policy which is blocking that particular email ?
Have you tried emailing the same user? An outside mailbox? Another domain user?
Silly question but you never know ... is the email address correct? because sometimes with a typo it can take time to receive an NDR ...
When you sent the email from OWA, blackberry etc, did u sent it to the same address ??
ASKER
No emails go from this specific PC. If I log in to a DIFFERENT PC but as the same user, then all outgoing email is fine. Outgoing email is not working from the problem PC for any user so there must be something wrong with the outlook client on this pc
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ASKER
Found the solution
So save time