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HP Laserjet 1022 Printer on Win 7

Hey guys,

I have a client with an HP laserjet 1022 printer running windows 7 x64. The printer seemed to stop the spooler whenever the client wanted to print, to any printer, not just this one.

We would restart the spooler and it would auto stop. upon uninstalling the printer and restarting the spooler the problem went away.

when we reinstalled the printer the auto-spooler stops went away but the user cant print to that printer. in windows 7 if you click the printer it always says "Status: Needs Troubleshooting"

When we ran the windows troubleshooter it would say that it fixed 2 or 3 problems but once we tried to print again the status would switch back to "Needs Troubleshooting" and not print.

Any help is appreciated,
Thanks.

Tony_the_PC-Tuner

Download this program from HP, install it and run it (pay attention to make sure you match up the model number properly).

It is a Laserjet utility that I use on job sites from time to time.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=1161389&prodNameId=1140780&swEnvOID=228&swLang=8&mode=2&taskId=135&swItem=ma-38336-1

new435

ASKER

That printer utility didn't seem to do anything. It said that it finished very quickly but the same problems stated above still occur.

☠ MASQ ☠

Are yuo using this Host-Based driver?

Have you tried the HP Universal Print Driver for W7?

David_Ingledew

Remove all the HP drivers on the workstation, reboot then re-add either the UPD or specific driver.

In the driver, change the print processor (under advanced) to Winprint-RAW instead of HPZ******-RAW

This is a DLL issues between HP and MS 64bit.

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new435

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new435

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