I placed an ad in a local newsletter and got a paying tech support project, yea! I'm taking on the task of removing this 'Win 7 Security 2011' from a Sony Vaio. He's has Kaspersky on here and supposedly he's kept it up to date, but he was still infected.
I found a link that says this can be removed simply by ending some tasks, deleting the application from command prompt and deleting some registry entries. But the instructions don't give me the names of the tasks to end or the name of the application. Apparently the tasks and the application are given random names. (http://www.remove-virus.net/win-7-security-2011/
How can I safely remove this virus?
If I need to run any outside tools I'll need to burn them to a CD. (can't find usb stick) So I'd prefer a solution that I can do without downloading a removal tool.
I'm unfamiliar with Windows 7, so you may need to explain how to find things on here!