Problems with Hebrew font in Outlook 2010

I have a client with an engraving shop.  They have employees who can read and write in Hebrew for their Jewish temple customers.  I recently had to replace a PC (we kept XP Pro as the OS) and upgraded the MS Office from 2003 to 2010.  I added quite a few custom fonts from their library including many Hebrew fonts.  Everything is working well except for one anomaly:
When the user gets emails from a customer who mixes some Hebrew into things like his signature (he has his name spelled in English and then the same name in Hebrew below), the Hebrew is backwards.  Actually, if his name is John Smith, it appears as Smith John.  So the words are in reverse order not backwards.  The wierdest part is that if the user prints out the letter, the order word order is correct, i.e. it prints as John Smith!

One more thing: These same emails appear normal when forwarded to other PCs at the firm who are using Outlook 2003 and have all the same fonts installed.

I've looked in the regional settings and added Hebrew and I've looked at the other settings but I don't find anything that looks relevant.  Does anyone have any ideas?

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Did you look in regional settings, languages, then switch ON:

"install files for complex script and right-to-left....."


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