Active Directory Issue\Exchange 2003 Information Store service not starting

Hi experts, hope you can help with this issue:

Just had a new client call and their Exchange 2003 server information store service is not starting.  It's Exchange 2003 Standard SP2 on Server 2003 Standard R2 SP2 x86 running on a Del Poweredge PE2900.
He called us after a power outage and after a ram upgrade from 2 to 4gb.
We removed the new ram and went back to the old 2gb as a first step, but no luck.
I've uninstalled Viper AV Enterprise, no change.

System event errors:
Service Control Manager - 7024
The Microsoft Exchange Information Store service terminated with service-specific error 0 (0x0).

Application event errors:
MSExchangeSA - 9098
The MAD Monitoring thread was unable to read its configuration from the DS, error '0x80040901'.

MSExchangeIS - 5000
Unable to initialize the Microsoft Exchange Information Store service.   - Error 0x80004005.

MSExchangeIS - 1121
Error 0x80004005 connecting to the Microsoft Active Directory.

MSExchangeFBPublish - 8197
Error initializing session for virtual machine RCBS-SERVER. The error number is 0x8004011d. Make sure Microsoft Exchange Store is running.

Found a bunch of articles online pertaining to these errors and drilled it down to what i believe is an issue with Active Directory because of the results from dcdiag:
F:\downloads\exchange\EN_EXCH2003_Standard>dcdiag

Domain Controller Diagnosis

Performing initial setup:
   Done gathering initial info.

Doing initial required tests

   Testing server: Default-First-Site-Name\RCBS-SERVER
      Starting test: Connectivity
         The host c69fdb16-2d17-4fdc-9219-854674d69fdb._msdcs.rcbs.local could n
ot be resolved to an
         IP address.  Check the DNS server, DHCP, server name, etc
         Although the Guid DNS name
         (c69fdb16-2d17-4fdc-9219-854674d69fdb._msdcs.rcbs.local) couldn't be
         resolved, the server name (rcbs-server.rcbs.local) resolved to the IP
         address (192.168.1.2) and was pingable.  Check that the IP address is
         registered correctly with the DNS server.
         ......................... RCBS-SERVER failed test Connectivity

Doing primary tests

   Testing server: Default-First-Site-Name\RCBS-SERVER
      Skipping all tests, because server RCBS-SERVER is
      not responding to directory service requests

   Running partition tests on : ForestDnsZones
      Starting test: CrossRefValidation
         ......................... ForestDnsZones passed test CrossRefValidation

      Starting test: CheckSDRefDom
         ......................... ForestDnsZones passed test CheckSDRefDom

   Running partition tests on : DomainDnsZones
      Starting test: CrossRefValidation
         ......................... DomainDnsZones passed test CrossRefValidation

      Starting test: CheckSDRefDom
         ......................... DomainDnsZones passed test CheckSDRefDom

   Running partition tests on : Schema
      Starting test: CrossRefValidation
         ......................... Schema passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... Schema passed test CheckSDRefDom

   Running partition tests on : Configuration
      Starting test: CrossRefValidation
         ......................... Configuration passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... Configuration passed test CheckSDRefDom

   Running partition tests on : rcbs
      Starting test: CrossRefValidation
         ......................... rcbs passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... rcbs passed test CheckSDRefDom

   Running enterprise tests on : rcbs.local
      Starting test: Intersite
         ......................... rcbs.local passed test Intersite
      Starting test: FsmoCheck
         ......................... rcbs.local passed test FsmoCheck

A few sites suggested re running Exchange 2003 setup with the /domainprep argument to reset permissions and when i do that i get the error message attached.


What do you think?  Running setup /domainprep error
thecomputerplaceAsked:
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Justin OwensITIL Problem ManagerCommented:
How is your overall domain health?  It looks like you are having DNS errors.  If that is the case, you will have a great deal of difficulty with Exchange.  I would suggest attacking the DNS error first.
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Michael KnightCommented:
Yes I would recommend a fresh Exchange install as well.

The specific error is addressed here: http://support.microsoft.com/kb/284244

How many Domain controllers in the environment? (not SBS so I'm assuming more than one)
Is the Exchange server a Member Server? It should be.

Try running: setup.exe /domainprep /choosedc yourdcname

If the error is valid, then the domain thinks there's no Schema Master...fair enough:

from a command prompt: NETDOM QUERY FSMO on the domain controller to verify if it holds the schema master FSMO role.



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thecomputerplaceAuthor Commented:
Hi experts, sorry i haven't posted to this.  I forgot i put this out there.
Thanks for your comments.
We ended up wiping the system - it was a single domain controller environment.
Exchange and Domain is up and running now.
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thecomputerplaceAuthor Commented:
We needed to get the system back up and running for a client and wiping the system was the best solution at the time.  Thanks again for the comments
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Windows Server 2003

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