Having an issue - here's the situation. We wiped a user's Blackberry without backing up the device via Desktop Manager. We proceeded with a re-activation of the device on our BES, after which we found that the user had only a fraction of their older mail showing up on the handheld. Prior to the wipe, the user had months worth of mail on the device. We have already adjusted the setting on the BES to allow 14 days worth of mail to sync to the device upon activation. We are looking for a way to sync a greater period of old mail to the device, several months worth of mail if possible, in this BES environment. Is there any way to do this?
We are running BES 18.104.22.168. The mail system is Exchange 2003, SP2, fully patched.
Thanks in advance.