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Are you able to see them email using OWA? Also check the junk folder in Outlook.
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Are you able to see them email using OWA? Also check the junk folder in Outlook.

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Not in junk folder. <br />
<br />
Can't see the email in OWA or on Blackberry's
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Not in junk folder.

Can't see the email in OWA or on Blackberry's

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Vmax, I just figured that out then came back and saw your comment. Is exactly what was happening.
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Vmax, I just figured that out then came back and saw your comment. Is exactly what was happening.

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Message Tracking on the Exchange server shows message is received from external source and then delivered to internal client but it is not being received by the user's Outlook.<br />
<br />
It is only happening from one specific address. &nbsp;All other messages are fine but when it comes from this address the mail is delivered but not received. <br />
<br />
The address contains our domain in it. &nbsp;e.g if our domain was company, the address is<br />
testing@company.test.com. Not sure if that could be part of the problem?<br />
<br />
There is no rules set up on local clients outlooks and no transport rules configured on the exchange server. <br />
<br />
Any ideas?
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Message Tracking on the Exchange server shows message is received from external source and then delivered to internal client but it is not being received by the user's Outlook.

It is only happening from one specific address.  All other messages are fine but when it comes from this address the mail is delivered but not received. 

The address contains our domain in it.  e.g if our domain was company, the address is
testing@company.test.com. Not sure if that could be part of the problem?

There is no rules set up on local clients outlooks and no transport rules configured on the exchange server. 

Any ideas?

Exchange delivering email but not arriving in outlook

Citrix is the synonym for the virtualization and application infrastructure systems developed by the company of the same name. Main areas are application virtualization, Software-As-A-Service (SaaS), cloud-computing and networking. The two most well-known are Citrix XenApp or Citrix CloudPlatform.

Citrix

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.