Windows 7 Ultimate x64 Explorer Crashes when Rotating Picture

Interesting problem. In Win 7 x64 Ultimate, when I am in the explorer and I right click on an image and choose rotate clockwise or counterclockwise, explorer crashes with the following event logs written:

ERROR:

Faulting application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a144
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c8f9
Exception code: 0xc0000005
Fault offset: 0x000000000004e4b4
Faulting process id: 0x15e0
Faulting application start time: 0x01cbf8b063ed2806
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b603e395-64a3-11e0-8a46-001bdc0fa818


REPORT:
Fault bucket 1582910677, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0

Problem signature:
P1: Explorer.EXE
P2: 6.1.7601.17514
P3: 4CE7A144
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTHF278.tmp\fthempty.txt

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: b60458c6-64a3-11e0-8a46-001bdc0fa818
Report Status: 0

I have attached an export of my System Info in txt file. The pictures in question are 4.5 mb each and if I attempt to rotate them using Windows Picture Viewer, it does work.

It wouldn't be a big deal to do it that way except that I have several that I would like to do at the same time....and it's just supposed to work.

Any help or ideas would be greatly appreciated.
system-info.txt
oxo82Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

oxo82Author Commented:
Making the picture smaller in size doesn't correct the problem.
0
remixedcatCommented:
run sfc /scannow and see if that helps. it runs system file checker to find and fix corrupted files.
0
oxo82Author Commented:
Did not find any integrity violations.
0
Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

DavidPresidentCommented:
This is a bug.  Report it and move on.
0
BudDurlandCommented:
I have WIn7 Ultimate/64, and don't have that problem.  Assuming you are up to date with windows patches, the next place I'd look is video drivers.
0
remixedcatCommented:
have you tried repairing your windows installation?
0
oxo82Author Commented:
Upon speaking with Toshiba, it's a known bug and they're working on a fix.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
oxo82Author Commented:
Received support from manufacturer.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.