Explorer.exe keeps crashing in Windows 7
Hi,
One of our users has Windows 7 64-bit. All of a suddet it started crashing on Windows explorer.exe. When I try to click on My Computer--> C drive I get this error.
Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7b325
Exception code: 0xc0000005
Fault offset: 0x00000000000515b0
Faulting process id: 0xf68
Faulting application start time: 0x01cbfdf17ccfb702
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.
I read online that I should run sfc /scannow, maybe it will resolve thie issue.
is there anything else I should try in case this doesn't work?
thank you
One of our users has Windows 7 64-bit. All of a suddet it started crashing on Windows explorer.exe. When I try to click on My Computer--> C drive I get this error.
Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7b325
Exception code: 0xc0000005
Fault offset: 0x00000000000515b0
Faulting process id: 0xf68
Faulting application start time: 0x01cbfdf17ccfb702
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.
I read online that I should run sfc /scannow, maybe it will resolve thie issue.
is there anything else I should try in case this doesn't work?
thank you
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