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Unable to open power point files in Citrix

Medium Priority
984 Views
Last Modified: 2012-05-11
Hi, I have a user who is unable to open Power Point files through the Citrix web interface. When she opens the ppt file her session hangs. This happens only with ppt files. She can open word or excel files. The ppt file is only 90kb and I can open the file no problem on my Citrix profile. I reset her Citrix profile and the issue still persist. Please help.

Thanks
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Irwin W.There are a 1000 ways to skin the technology cat.
CERTIFIED EXPERT

Commented:
Is she able to open PowerPoint and create a new document?
Top Expert 2011

Commented:
Are you able to open the same (or any PPT) documents from Citrix under your own profile? If not, then a recent update may be the issue...

http://blogs.technet.com/b/bgp/archive/2011/04/14/new-security-update-ms11-022.aspx

Author

Commented:
I am able to open the same power point doc under my profile

Author

Commented:
She is able to open powerpoint fine.

Author

Commented:
I created a ppt file on my end, emailed it to her and she was able to open it fine.
Top Expert 2011

Commented:
<<I am able to open the same power point doc under my profile>>

Sorry, I should've seen you note that already initially.... are your Citrix servers in load-balancing? If so, are you connecting to a different CTX server than she is?
Top Expert 2011

Commented:
Just as a test to see if the source (whether a directory, DMS, etc.) is an issue, if you were to open and send the PPT file to her, could she open it from email or will it freeze the session again?

Author

Commented:
I sent the ppt file back to her and she could not open it from email. Her session freezes. I connected to the same server and opened the same ppt file from my outlook
Top Expert 2011

Commented:
I know you already performed a profile recreation, but is there an OPS file for this user's account located elsewhere that can either be renamed or deleted to troubleshoot this to resolution?

Author

Commented:
No she does not.
Commented:
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Author

Commented:
deleted the users profile
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