Outlook does not display HTML images

Outlook does not display HTML images.  I tried working with the Options, Add-Ins, reinstalling the Office suite; creating a new local profile --- none worked
rmtitAsked:
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OP_ZaharinConnect With a Mentor Commented:
- thank you for sharing rmtit. this will be another approach of solving HTML on outlook issue :)
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databoksCommented:
try go to File-> Settings-> Secuirty Center-> click the button "Settings for Security center".

Make sure the checkbox "Do download Pictures in HTML emails.."..
 see attached picture for an excample.
outlook.png
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rmtitAuthor Commented:
I tried that prior to sending the request for assistance and it did not work ... thanks anyway ...
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greyknight17Commented:
Just to confirm, in that option there, you UNCHECKED the entry for Don’t download pictures automatically in HTML e-mail messages or RSS items right? It's checked by default as a security feature.

Are you connected to the network/internet when this problem occurs? Go into Internet Explorer > Tools and make sure that Work Offline is not checked.
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rmtitAuthor Commented:
Thanks for your input ... yes I am connected to the LAN/internet as I am working in a work environment and I am Online.
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greyknight17Commented:
See here for some other possible solutions (recreating account and working in the registry, make sure you make a backup or restore point first).

Are the images showing any "placeholder" (empty box with a red X) or nothing shows up at all? If it's showing a box without any images, see if the below fixes the problem:

Open any email
Click office icon (top left)
Editor options (bottom right)
Advanced tab (top left)
Email Contents (half-way down)
Uncheck 'use placeholders'
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rmtitAuthor Commented:
Thanks greyknight17:
I double-checked the setting and the 'use placeholders' is already defaulted to being unchecked.
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OP_ZaharinCommented:
hi rmtit,
- as per suggestion by databoks ( ID: 35420285) and your action on ID: 35420320, did you close Outlook and restart Windows? apparently there are cases that a Window restart is needed prior to the changes made in Outlook to make the changes applied > http://geekswithblogs.net/slock/archive/2010/05/19/139935.aspx
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rmtitAuthor Commented:
Thank for all the suggestions, but nothing has worked so far.  So far (list of items tried):
1. Checked and Un-checked the "Don’t download pictures automatically in HTML . . . "
2. Re-installed/Repair Office 2010.
3. Cleared the temporary files for the Outlook (OLK)
4. Created another account.
5. Ran Online/IOffline
6. Disabled Add-Ins and re-enabled them one-by-one
7. Reverted back to an earlier version of the Internet Explorer
8. Scanned the Registry for any anomalies
9. Downloaded and installed all current Windows Updates
10. Optimized and defragged PC.
11. Of course, restarted the computer several times when necessary.
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OP_ZaharinCommented:
hi rmtit,
- have you try this?
: close outlook
: open the registry. under HKEY_CURRENT_USER>Software>Microsoft>Office\13.0\Outlook\Security\
there is a key called "OutlookSecureTempFolder"
: delete the "OutlookSecureTempFolder" key.
: open Outlook. and check your email.
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OP_ZaharinCommented:
another step to check. do you use IE or other browser?
- if you use other browser, does your IE works fine?
- if it's not, set it to works. setup proxy settings if necessary, uncheck the Work Offline if it's checked and clear the temporary internet files.
- in some cases this resolved the issues. apparently Outlook continue to uses IE.
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rmtitAuthor Commented:
Hello OP Zaharin:
Per ID#35430442, yes I did also; and per ID# 35430481, yes, the IE, Chrome and Opera Browsers work fine.
We however found what might be the solution for this:  for the Microsoft Firewall Client for ISA Server Settings, I activated the "Enable Web Browser Automatic configuration."  On the Settings tab of the Microsoft Firewall Client, we configured it to Manually Specify the ISA Server and then unchecked the "Enable Web Browser Automatic Configuration" to default the setting to "Automatically Detect Setting."

Thanks everyone for all the inputs!
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