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SBS 2008 Backup Report shows good backup after 11 seconds

Dear all,


using the Backup wizard in SBS 2008 and the reports available in the same console produces a report which is sent to the customers mailboxes that shows a good backup which took only 11 seconds although, when reviewing the logfiles and eventlogs, it run for more than one hour (daily, not initial) .

The customer is very unsettled about the result and does not trust his backup anymore.

Please see the attached picture. It is in german language. The yellow marker shows that the backup which was started at 23:00 (11:00 pm) is done and OK at 23:00:11.

Are there any fixes or settings to correct this?

Thank you!


regards,

Christian Wirth.
 Screenshot of wrong logfile
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ChristianWirth
Asked:
ChristianWirth
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2 Solutions
 
Larry Struckmeyer MVPCommented:
Hello:
Although I have never experienced exactly this issue, I have fixed other strange things with the backup by running the backup wizard again and setting the start time for a different time.  Once that worked, it was seemingly ok to run the wizard again and move the start time back.  BTW, trying an earlier time, or a later time might avoid the 24 hour clock from moving to the next day and skirt the issue.
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comphilCommented:
It would be worth checking that the server is set to the right time zone as well.
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ChristianWirthAuthor Commented:
Thanks for your input!

Currently the backup was disable and enabled the third time. No effect. Sychnronisung with Atom Clock had no effect either, time zone was set corretctly. Sycnhronisung time did not change the behaviour (when there was a difference to the time before) .

Any additional ideas?

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comphilCommented:
Have you tried recreating the backup job from scratch?  Would be worth trying.  Does the same result appear in the SBS Console?
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ChristianWirthAuthor Commented:
Rebuilding Backup Jobs from Scratch didn't help either. Still the same error message.

When entering the SBS 2008 console and looing at the backup tasks it shows that the backups did run until 06:09 in the morning most of the times.
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comphilCommented:
Hmm sorry I don't think I have much more to suggest here.  Are there any other events in the application or system event log that suggest an issue with time or possibly a reason for the delayed backup start?  Is the server definitely set to the right time and date?

Just to clarify, you have one scheduled backup which should start (for example) on Monday at 23:00 but actually does not start until 6:09AM on Tuesday.  When the SBS report is sent at 8:00AM on Tuesday, it shows the backup starting at 23:00:00 and finishing 'successfully' at 23:00:11 on Monday.  Is there anything else?

One other thought, if it doesn't actually start until 6:09, is that possibly when someone comes in and changes the drive (I assume you're using USB hard drives?) - might you have a faulty drive?  Clutching at straws here I know.

Are your USB backup drives smaller than the total capacity of your server's drives (regardless of their actual usage)?

Failing that, it's not a fix, but BackupAssist http://www.backupassist.com/ is a fantastic tool which I have used on various servers with great success.  You can try it free for 30 days so perhaps it would be worth disabling the SBS backup and trying this?  It's quick and easy to set up. If you get similar problems, there's almost certainly something up with the server's date/time.
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comphilCommented:
Thanks for the points - what was the solution in the end?
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ChristianWirthAuthor Commented:
@comphil:

Backup Assist is currently running in a trial and is doing a good job. Thnaks for the hint.
Whatever I was trying to get rid of the successful backup message after 10 seconds did not help in the end.
Having a call with Microsoft to get this fixed might be more expensive than using backup assist.

Thank you for the tip!

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