cant access excel and word in the Terminal server

Posted on 2011-04-19
Last Modified: 2012-05-11

I have 2 servers one is DB server and one is Terminal Server.
 DB server is  Server2008 R2 server 64 bit and the
Terminal server is 2003 sp2. I mapped a drive to the
 Terminal server. The source is DBserver.I can open the word
and the excel documents if they are local to the
Terminal server but not from the shared drive. Obviously as it is a terminal server, the  problem is replicated to all users. please refer to the images attached.
Question by:ukitsme
    LVL 1

    Author Comment


    a bit of further info.
    It is a problem just with the network share. I can open it locally. Even if I save a document in the networkshare and try opening it again I am getting the same error message. I can open pdf and stuff with out a problem. Its just with the office
    LVL 28

    Expert Comment

    If you have a virus scanner on your machines: can you temporarily disable it and re-check?
    LVL 1

    Accepted Solution

    got a solution for this. this is a glitch in office 2010 when it is installed in terminal servers
    to resolve this open a blank word document file-> options-trust center-> trust center settings-protected view and disable all the 3 boxes in the right hand side.
    but this got to be separately for the word and excel
    LVL 1

    Author Closing Comment

    I found the solution

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