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Outlook Cache Mode Stopping Emails from arriving

RhysLewisDavies
on
Medium Priority
603 Views
Last Modified: 2012-05-11
Hi all - some (but not all) of our users are no longer receiving emails directly into their inbox. this seems to have happened for no reason at all.  To receive mail they now have to click on the update button in send and receive. If we remove the caching mode from their outlook profiles then it works fine.  Weve moved the .OST file for one user so it creates a new one but that made no difference, and we would like to keep the cached mode on.
Set up is exchange 2003, windows 7, outlook 2010
Setup is exchange 2003, windows xp, outlook 2003

Thanks,

Rhys.
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Top Expert 2012

Commented:
Have seen this before.
Need to check that the OST is on the Local Drive of the PC

What I have done in the past was blow away the users outlook profile
Delete or Rename all *.ost
Creat a new Outlook profile From scratch, with Cached Exchange Mode enabled at the time of setup.

When done it should pull all current emails off the excahnge server, and cache them in the ost at the same time

Would also pay to check the 2003 users have Office SP3 installed
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e25b7049-3e13-433b-b9d2-5e3c1132f206&displaylang=en
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Commented:
Thanks for the points
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