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POP3 connector keeps crashing on SBS 2008 system

Posted on 2011-04-19
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Last Modified: 2012-05-11
I am experiencing an issue with an SBS 2008 system whereby the POP3 connector hangs every day or so. The service does not automatically recover, and so it can be several hours before one of us notices that we've not received any email and we start the service again. This has unfortunately resulted in us missing time critical messages, and so we need to resolve the issue. Checking the Application Event Log, I see an event with ID 1000 every time the connector has crashed. The details are the same every time it crashes;

Faulting application Pop3Connector.exe, version 6.0.5601.0, time stamp 0x48a226c8, faulting module kernel32.dll, version 6.0.6002.18005, time stamp 0x49e041d1, exception code 0x00000585, fault offset 0x00000000000176fd, process id 0x3a0c, application start time 0x01cbfb617a2d16a5.

I'm really not sure where to begin with troubleshooting this, so I would appreciate any assistance.

Thanks in advance,

James
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Question by:Jm_saunders
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Larry Struckmeyer MVP earned 2000 total points
ID: 35423769
My best advice is to stop using the ms pop3 connector for exchange.  Change to smtp mail or purchase a third party pop3 connector.  As you indicate the mail is "critical", the ms furnished pop3 connector is meant as a short term work around while the mail is setup to use smtp and mx records pointed to your external ip.
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by:Jm_saunders
ID: 35423856
Hi fl_flyfishing,

Thank you for taking the time to comment. While I would very much like to move away from using the POP3 connector, there are certain factors that make this impossible at the moment.

Hopefully somebody else will be able to offer some relevant advice on how to deal with the issue at hand, rather than work around it.

Regards,

James
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Author Comment

by:Jm_saunders
ID: 35861016
Excellent news; the customer who has been experiencing this issue has finally seen sense, and will be moving away from using the POP3 connector in favour of a proper system. Therefore the crashing POP3 connector is no longer an issue, and this question can be safely closed.
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Author Closing Comment

by:Jm_saunders
ID: 35914098
While this does not actually do anything to fix the problem, it is sound advice and is best practice. I cannot fault the comment despite the fact that it was not helpful in resolving the issue.
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