XP hangs as Adjust/mute Volume control

Posted on 2011-04-19
Last Modified: 2012-06-21
XP hangs as i try to MUTE the voice

what can be the issue?
Question by:sportsboy
    LVL 17

    Expert Comment

    on the run, type: sfc /scannow (make sure you have inserted the XP CD)
    LVL 3

    Expert Comment

    load latest drivers for your sound card

    Author Comment

    PC is restored with Recovery CD properly

    LVL 8

    Expert Comment

    Does the error still remain after restoring?
    LVL 30

    Expert Comment

    Disable all startup itmes using msconfig and reboot and test.

    msconfig (enter)
    click on startup
    disable all
    click ok/apply
    reboot and test

    If it works, go back in and begin enabling things 1-2 at a time, rebooting between each attempt. Test each time. When the problem returns, isolate the bad startup then we will gofrom there.
    LVL 20

    Expert Comment

    by:Iain MacMillan
    i have had this on several HP desktops over the last few years, its an issue with the sound chipset drivers on your board, you need to remove the current package and replace it with the latest from the PC's manufacturer, or direct from the chipset manufacturer, usually Realtek or ADI.

    Everything appears to be fine until you try muting the sound from the desktop.

    Author Comment

    lainNIX: u mean to download the driver from HP?

    i have many machines using same hardware, software, restore but this 1 PC is only problem
    LVL 20

    Accepted Solution

    it only becomes an issue with the right circumstances.  yes take the latest driver from HP, match the model to the support/driver page and the XP link.  Audio should be the second area on the driver download page.

    Author Closing Comment

    thanks, it works

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