Cannot print to network printer through VPN

We have temporarily rented some warehouse space offsite. The warehouse already has network service there. There are times when I am required to go there and print some reports to a printer back at my office. The printer at my office is an HP Printer that prints via IP.

In order to get out to the world at the warehouse I have to use a static IP address.
IP:          172.16.xxx.xxx
Mask:     255.255.255.0
GW:       172.xxx.xxx.xxx

Once I put in the static IP and get out to the world I connect to my network using Cisco VPN Client ver 5.0.07.0290. Once I connect I can see all my share drives and printers. However when I try and print even a test page it just sits there in que and does nothing. The minute I remove the static IP and come back to the office and log on to the network the test page prints.
Can someone tell me what I am missing? If it means anything transport tunneling is enabled in my vpn client.
tmaususerAsked:
Who is Participating?
 
Svet PaperovIT ManagerCommented:
You need to verify your access lists on the firewall. If both the servers and the printers are on the same subnet and have correct gateways you should be able to access them.

The IP address of the VPN connection, is it on the same subnet as the servers and printers?
0
 
IanThCommented:
can you ping the printer when your vpn'd in
0
 
tmaususerAuthor Commented:
I forgot to try that (my bad). I am running back there this morining so I can update.
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
tmaususerAuthor Commented:
I can ping servers, but not printers while connected through VPN.
0
 
hwgtechCommented:
Do you ahve File and Printer sharing enabled on the machine?
0
 
tmaususerAuthor Commented:
Yes.
0
 
hwgtechCommented:
Sorry to ask so many questions - it's how I think. You can ping servers on the remote end but not printers if I understand. Do the printers have a static IP or DHCP assigned? Is the gateway they have correct? Both the networks have different IP schemes?
0
 
tmaususerAuthor Commented:
Printers are static IP's. Yes gateway is correct. Both networks have differnet IP schemes.
0
 
tmaususerAuthor Commented:
Issue with our Cisco ASA
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.