We help IT Professionals succeed at work.

Check out our new AWS podcast with Certified Expert, Phil Phillips! Listen to "How to Execute a Seamless AWS Migration" on EE or on your favorite podcast platform. Listen Now

x

Cannot print to network printer through VPN

Medium Priority
788 Views
Last Modified: 2012-05-11
We have temporarily rented some warehouse space offsite. The warehouse already has network service there. There are times when I am required to go there and print some reports to a printer back at my office. The printer at my office is an HP Printer that prints via IP.

In order to get out to the world at the warehouse I have to use a static IP address.
IP:          172.16.xxx.xxx
Mask:     255.255.255.0
GW:       172.xxx.xxx.xxx

Once I put in the static IP and get out to the world I connect to my network using Cisco VPN Client ver 5.0.07.0290. Once I connect I can see all my share drives and printers. However when I try and print even a test page it just sits there in que and does nothing. The minute I remove the static IP and come back to the office and log on to the network the test page prints.
Can someone tell me what I am missing? If it means anything transport tunneling is enabled in my vpn client.
Comment
Watch Question

Commented:
can you ping the printer when your vpn'd in

Author

Commented:
I forgot to try that (my bad). I am running back there this morining so I can update.

Author

Commented:
I can ping servers, but not printers while connected through VPN.

Commented:
Do you ahve File and Printer sharing enabled on the machine?

Author

Commented:
Yes.

Commented:
Sorry to ask so many questions - it's how I think. You can ping servers on the remote end but not printers if I understand. Do the printers have a static IP or DHCP assigned? Is the gateway they have correct? Both the networks have different IP schemes?

Author

Commented:
Printers are static IP's. Yes gateway is correct. Both networks have differnet IP schemes.
IT Manager
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION

Author

Commented:
Issue with our Cisco ASA
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.