DC Upgrade - Everything works except Blackberry Enterprise Server Express

Posted on 2011-04-19
Last Modified: 2012-05-11
I'm working on upgrading my domain controllers from 2003 to 2008R2.  So far everything is working great with the exception of my BES server.  I have one machine left to replace (DC1) which used to hold all of the FSMO roles which I've since transferred to a new DC.  This morning I shut down DC1 to make sure everything still worked and found that everything aside from our blackberries worked fine.  Attempting to send email via the blackberry resulted in a failure (status says message included an invalid address).  Once DC1 was turned back on email on the blackberry started working immediately.  I assume somewhere in the bes express server configuration its pointing to DC1 but after looking at every config screen I can't find it.  Could anyone offer insight into what part of the BES configuration I should modify?  Thanks in advance!
Question by:First Last
    LVL 16

    Accepted Solution

    After shutting down the old DC log in to the Blackberry server with your BES service account (BESAdmin). Delete the current Outlook profile and create a new one. Then see if everything is fine.

    Before doing this you can search through the HKEY_CURRENT_USER path in the registry for the old server name. It should appear under Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\BlackberryServer_Agent1.
    LVL 1

    Author Comment

    by:First Last
    Hi Kirschi

    Thank you!  I found the key you refered to.  Under BlackBerryServer_Agent1 there are a number of sub-keys with long strings of characters like dca740c8c042101ab4b908002bfe182 under which I found the reference to dc1.  Could I simply change the key to point to dc2 without deleting the profile?  I'd love to do it during the day but don't want to risk another outage since I've already caused a small one this morning when I shut down the server.
    LVL 16

    Expert Comment

    Mmm... I'm not sure. I would prefer recreating the profile and also restarting BES services afterwards. But have a look at this for some more details for a solution:
    LVL 1

    Author Comment

    by:First Last
    Will do, thanks for the assist!  I'm going to give it a try tomorrow night after hours just to be safe.

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