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Citrix Metaframe 4 can't see published apps after ip adress changes.

Posted on 2011-04-19
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Last Modified: 2012-05-11
We changed the subnet our 4 citrix servers are on over the weekend. Since the ip change users no longer connect to their published desktop. When the wyse box starts up it errors out on "ICA Desktop" Connection Timed out.  As of now all of our users are manually configured to conncted to one of the servers.

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Question by:bml104
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by:Robin CM
ID: 35424666
Could be many things depending on how your environment was configured.
Check to see if you have a dns entry for "ica" - might need updating with the new IP addresses.
Otherwise check through the Wyse config for anything like "server location" which again might have a DNS alias or IP address that'll need updating.
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Author Comment

by:bml104
ID: 35424725
I don't have anything in DNS for ICA. Should I add it for the four servers? Would the wyse config be on the wyse box? Sorry I have never used a citrix enviroment.
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by:bml104
ID: 35424847
Added ica.domain to point to one of my servers and still get the same error. Looking for the wyse config now.
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LVL 14

Expert Comment

by:Robin CM
ID: 35425294
Depending on the model of the wyse unit there will be a setting that tells the unit where on your network to find the MetaFrame farm. This tends to default to "ica" but by no means has to be.
Depending on the Wyse unit the config could be on the unit itself, withni a config file on a web/ftp server, or delivered via DHCP. You'd really need to look at how the Wyse unit has been configured and follow it through.
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by:bml104
ID: 35425316
That is the issue. We don't have any FTP server on the network or anything configured in DHCP to point to an FTP server. How else would it get the config file?
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Expert Comment

by:Robin CM
ID: 35425804
There may be no config file. The config could be stored directly on the unit itself. It depends on the model of the unit. Go through all the configuration tabs on the wyse unit. If the unit is under warranty Wyse support will help you, give them a call.
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bml104 earned 0 total points
ID: 35440362
Some how the citrix users accont was removed from my application. After adding them back the wyse stations were able to see the published apps. I have no idea how they were removed with an IP change.
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by:Carl Webster
ID: 35445587
bml104 just accept your answer as the solution so your resolution stays available for others to see.
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Author Closing Comment

by:bml104
ID: 35473610
I figured it out myself.
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