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Macs do not see new Ricoh Aficio MP C5501

perk83
perk83 asked
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Last Modified: 2012-05-11
We recently got a new Ricoh Aficio MP C5501 and the Macs in the office are unable to see it or connect to it.  I am by no means a Mac guru, but I have set up several to print to other printers successfully.  All of the PCs in the network can connect to the printer just fine.  Any ideas why the Macs do not see the printer or cannot connect to it via IP?

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Irwin W.There are a 1000 ways to skin the technology cat.
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Commented:
If you are trying to connect via AppleTalk, make sure that the AppleTalk protocol is enabled in the network settings of the webUI or the Ricoh printer.
FYI... Appletalk is no longer supported past Mac OS 10.5
Irwin W.There are a 1000 ways to skin the technology cat.
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Commented:
Author did not specify but if using 10.6 and not 10.5 you can also check if your printer supports Bonjour, make sure it is enabled.

Author

Commented:
Sorry to just be getting back to you guys.  I only see this client every few days or so.  The version of Mac OS is 10.6.7.  I am unfamiliar with pinging on a Mac, but I can access the printers config page via IP address, so I would assume I could png it if I were smart enough.  ;o)

Author

Commented:
OK.  I found the PPD file online on the Ricoh website and was able to download it and get it installed.  I then setup the printer following your steps.  Everything seemed to work great, but I am still not getting print jobs out from the printer.  The job goes into the queue on the Mac and then disappears as if it completed, but nothing comes out the printer.  Even if I try a test page nothing comes out.  The printer status stays as offline.

Author

Commented:
Just looking at the job history on the web GUI of the Ricoh and it appears that no jobs from the Mac ever reach the actual printer
Irwin W.There are a 1000 ways to skin the technology cat.
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Commented:
Can you try sending a test print?

Open the printer, go under the printer menu and select print test page.  Does it print?
The Mac in this case would be sending PostScript.  It almost seems like the printer may have its personality setting wrong.

Check in the Menu for "Personality".  It may be set to PCL only (which is a Win print language).  Set it for both PCL and PS.

See if that may be why its not reacting...  The printer may consider the job as garbage it can't read and thus it won't add to the queue.

-Cheers, Peter.

Author

Commented:
First off, thanks so much for all the help from everyone.

I am choosing this answer as it lead me in the right direction.  After downloading and installing the PPD file, i was able to get the print jobs to the printer.  The only difference was that I had to select Internet Protocol in order to get it to work.  When I used HP JetDirect, it did not print.

Thanks again for all your help.
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