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Macs do not see new Ricoh Aficio MP C5501

We recently got a new Ricoh Aficio MP C5501 and the Macs in the office are unable to see it or connect to it.  I am by no means a Mac guru, but I have set up several to print to other printers successfully.  All of the PCs in the network can connect to the printer just fine.  Any ideas why the Macs do not see the printer or cannot connect to it via IP?

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perk83
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perk83
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1 Solution
 
ein_mann_betriebCommented:
perk83,

Can you ping the printer's IP from the Mac?   Use the "Terminal" app.

You can find "Terminal" though "Spotlight" search... its the magnifying glass icon in the menu bar at the top right corner of the screen (typically) next to the clock.

What version of Mac OS are you on?  10.5, 10.6?

You'll want to use Apple menu -> System Preferences -> Print & Fax -> Click the "+" sign to add a printer.

Copy the Ricoh PPD file to the hard drive
Choose "IP" from the top list
Choose "HP JetDirect" from the protocol
Enter the IP for the "Address"
Name the pritner
With "Print Using" select "Other"
Browse and select the PPD from before
Click "Add"

You should be all set.
-Cheers, Peter.
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nappy_dThere are a 1000 ways to skin the technology cat.Commented:
If you are trying to connect via AppleTalk, make sure that the AppleTalk protocol is enabled in the network settings of the webUI or the Ricoh printer.
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ein_mann_betriebCommented:
FYI... Appletalk is no longer supported past Mac OS 10.5
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nappy_dThere are a 1000 ways to skin the technology cat.Commented:
Author did not specify but if using 10.6 and not 10.5 you can also check if your printer supports Bonjour, make sure it is enabled.
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perk83Author Commented:
Sorry to just be getting back to you guys.  I only see this client every few days or so.  The version of Mac OS is 10.6.7.  I am unfamiliar with pinging on a Mac, but I can access the printers config page via IP address, so I would assume I could png it if I were smart enough.  ;o)
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perk83Author Commented:
OK.  I found the PPD file online on the Ricoh website and was able to download it and get it installed.  I then setup the printer following your steps.  Everything seemed to work great, but I am still not getting print jobs out from the printer.  The job goes into the queue on the Mac and then disappears as if it completed, but nothing comes out the printer.  Even if I try a test page nothing comes out.  The printer status stays as offline.
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perk83Author Commented:
Just looking at the job history on the web GUI of the Ricoh and it appears that no jobs from the Mac ever reach the actual printer
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nappy_dThere are a 1000 ways to skin the technology cat.Commented:
Can you try sending a test print?

Open the printer, go under the printer menu and select print test page.  Does it print?
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ein_mann_betriebCommented:
The Mac in this case would be sending PostScript.  It almost seems like the printer may have its personality setting wrong.

Check in the Menu for "Personality".  It may be set to PCL only (which is a Win print language).  Set it for both PCL and PS.

See if that may be why its not reacting...  The printer may consider the job as garbage it can't read and thus it won't add to the queue.

-Cheers, Peter.
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perk83Author Commented:
First off, thanks so much for all the help from everyone.

I am choosing this answer as it lead me in the right direction.  After downloading and installing the PPD file, i was able to get the print jobs to the printer.  The only difference was that I had to select Internet Protocol in order to get it to work.  When I used HP JetDirect, it did not print.

Thanks again for all your help.
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