• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 562
  • Last Modified:

Blackberry services logons

I was working on the server (SBS DC) and logon under the different Admin acount.  BB services associated under another account and did not start.  So communications with BES server and BB do not receive emails.
If I change loon as local account the services will start.  Would that work?  Or soes it need only that BB account?
0
Tiras25
Asked:
Tiras25
  • 7
  • 7
1 Solution
 
G3m1n1Commented:
The BES services MUST run under the AD account which was created during the initial setup.  The default account name should be "besadmin", but that could obviously be anything.  This AD account should have Send-As and Receive-As on all user accounts which need Blackberry service.  This AD account also needs to have "logon locally" and "logon as a service" on the server itself.

Make sure you log onto the server as besadmin, or whatever the BES service account is, and make sure the services start up.
0
 
Tiras25Author Commented:
The thing is I wasn't working on BES server.  I was working on SBS DC server that obviously communicating to BES server.  

The Blackberry services did not start because they were under a different admin account.  If change them to local they do start but the problem remains.   No messages on BB..
0
 
G3m1n1Commented:
Is that the only DC available to the BES server?
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
Tiras25Author Commented:
yes
0
 
G3m1n1Commented:
OK, then first thing is to make sure that DC is up and functioning properly.  Then log onto the BES server as the AD service account, besadmin, etc., and make sure the services start up properly running as the service account.

Running the BES services as the local system account will not work because that local system account will not have any permissions to the users' mailboxes.
0
 
Tiras25Author Commented:
On the BES server Blackberry accouts working as Local Profile logons.  I did not touch BES, it seems to be working fine.
0
 
G3m1n1Commented:
I'm not sure I understand what you mean by "local profile logons".  Also, just because the services are running doesn't mean that the BES is working properly.  If Blackberry devices are not receiving messages then there is a problem with the BES server, the email server, communication between those two, or communication between the BES server and RIM.

If everything appears to be running as it should be then you may need to contact RIM support, 877-255-2377.
0
 
Tiras25Author Commented:
Local System Account logon under services..   So in BES it is Local and in DC SBS its under the Domain Admin account.
0
 
G3m1n1Commented:
There are Blackberry services running on your Domain Controller?  

On my BES server all of the Blackberry * services run under the service account we created for BES, domain\besadmin.  I will attach a screenshot for reference.

 Blackberry Dispatcher
What email system is BES working with?
0
 
Tiras25Author Commented:
Yes on Domain Controller and BES server.  I understand this is some kind of weird and abnormal setup.
0
 
G3m1n1Commented:
Yes, I have never heard of Blackberry services running on a domain controller.  Which services are on the DC and which services are on the BES server?
0
 
Tiras25Author Commented:
Oops sorry.  This is the same server.   Bouncing the server helped.  Yes, its all running on SBS DC.   So changing the logins and rebooting server solved the problem.

Weird thing, was some services ran under the besadmin, and others under different domain admin account.  BB Alert for example.  do you know what that service for?
0
 
G3m1n1Commented:
I don't think any of the BES services should be running as a domain admin account, that's just not safe for your network.  All of my BES services use the same service account.

Blackberry Alert is an important service for BES, it ties into the monitoring service.
0
 
Tiras25Author Commented:
Got it.  Thank you!!
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 7
  • 7
Tackle projects and never again get stuck behind a technical roadblock.
Join Now