Office 2008 for Mac, frozen, is my document auto saved?

Posted on 2011-04-19
Last Modified: 2012-05-11
Helping a friend who has Office 2008 Academic. He was working on a very lengthy assignment in Word. When he went to save, the program froze with just the "wait" cursor spinning away. It is still in that condition now. He can open other programs but Word is unresponsive.

Is his document auto-saved? How can I prove it before he reboots the machine to un-freeze the program?
Question by:Tom Beck
    LVL 28

    Expert Comment

    I'd say if your friend took the time to set up autorecover, he should be OK, if not it's probably toast.  I tested it and created a document, didn't save it and the did a Force Quit on Word and was NOT able to get the document back. However, after setting up autoprotect I did the same thing and when I started Word again, it went immediately to that document.
    LVL 38

    Author Comment

    by:Tom Beck
    Is autoprotect on by default? Is there anyway to check if it's on or not? Is force quit the only option either way and you get what you get?
    LVL 28

    Accepted Solution

    No, unfortunately it's not on by default.

    Since the program is frozen, there's probably no way to spin up another copy to check.  The Preference might be stored in a .plist file somewhere, but I've not been able to locate it.

    As far as I know force-quit is the only way to escape the hung Word process.  If autorecover is on, restarting Word should immediately bring back the document.
    LVL 38

    Author Closing Comment

    by:Tom Beck
    When the user restarted Word, his document recovered itself. Apparently autoprotect IS on by default. I know this user did not set it up.
    LVL 38

    Author Comment

    by:Tom Beck
    Thanks for your help.

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