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Office 2008 for Mac, frozen, is my document auto saved?

Posted on 2011-04-19
Medium Priority
Last Modified: 2012-05-11
Helping a friend who has Office 2008 Academic. He was working on a very lengthy assignment in Word. When he went to save, the program froze with just the "wait" cursor spinning away. It is still in that condition now. He can open other programs but Word is unresponsive.

Is his document auto-saved? How can I prove it before he reboots the machine to un-freeze the program?
Question by:Tom Beck
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LVL 28

Expert Comment

ID: 35425345
I'd say if your friend took the time to set up autorecover, he should be OK, if not it's probably toast.  I tested it and created a document, didn't save it and the did a Force Quit on Word and was NOT able to get the document back. However, after setting up autoprotect I did the same thing and when I started Word again, it went immediately to that document.
LVL 38

Author Comment

by:Tom Beck
ID: 35425407
Is autoprotect on by default? Is there anyway to check if it's on or not? Is force quit the only option either way and you get what you get?
LVL 28

Accepted Solution

jhyiesla earned 1500 total points
ID: 35425543
No, unfortunately it's not on by default.

Since the program is frozen, there's probably no way to spin up another copy to check.  The Preference might be stored in a .plist file somewhere, but I've not been able to locate it.

As far as I know force-quit is the only way to escape the hung Word process.  If autorecover is on, restarting Word should immediately bring back the document.
LVL 38

Author Closing Comment

by:Tom Beck
ID: 35437968
When the user restarted Word, his document recovered itself. Apparently autoprotect IS on by default. I know this user did not set it up.
LVL 38

Author Comment

by:Tom Beck
ID: 35437969
Thanks for your help.

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