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Why is one user getting "Oops! Internet Explorer could not connect to www....." when they attempt to connect to a specific website?

PDSWSS
PDSWSS asked
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Last Modified: 2012-05-11
We have set up a website that all users can connect to except for one in Canada. They are using Windows XP SP2.
This one user gets the message "Oops! Internet Explorer could not connect to www....."  when they try to connect.

Any ideas?
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MikeIT Professional
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Commented:
Have you verified that they are  typing the address correctly?

Author

Commented:
Yes
Has it been added to the restricted web zones on that PC?

Author

Commented:
Don't know.

Author

Commented:
Would not have been added manually. Is it possible for a site to be added to the restricted zone automatically?
The key here will be to find out what is different in the environment of the single Canadian user. It's pretty difficult to narrow it down without more info. Otherwise, we are just tossing out guesses.

Couple of questions:
-Are all other users using IE?
-Are they all using the same version?
-Are they all on the same network?
-Does the one user have some sort of different anti-malware that could be blocking the site?
-Any problems for the one user getting to other sites on the Internet?

Just for starters.
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Aha, the old "Hospital Firewall"! My next guess, of course.

Glad you got it working.

Author

Commented:
Didn't get it working yet. They still have to open the Firewall. Thanks
Sudeep SharmaTechnical Designer
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Commented:
Also check for the Proxy settings for the user if that is creating the problem

Sudeep

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Commented:
Experts provided some feedback but their solutions were not correct for this situation. Thanks
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