Any Connect Connects then drops

I have a user who has a Windows 7 laptop and we are trying to get the any connect client to work.  When I launch the software it prompts me for the host and I enter it and it successfully am prompted for the users credentials which I enter.  Then when it goes to verifying the account I get the following error I am attaching and it is like it drops.  This happens whether I am hard wired or wireless and connected to any Internet connection. Error
stacystylesAsked:
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Svet PaperovConnect With a Mentor IT ManagerCommented:
That kind of behavior can occur if you have multiple certificates for the same user on the laptop, not necessary all for VPN. To fix the problem you need to create a XML profile for Anyconnect. We can download Profile editor from cisco.com if you have an active account.
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JuanCarnigliaCommented:
Try enabling logging. I don't know how you can do that, but surely there is a log somewhere!

Greetings
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stacystylesAuthor Commented:
If I look in the event viewer there is this message

certificate error in Windows(Event ID 4110)
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JuanCarnigliaCommented:
Ok, then maybe you should check if your certificates have not expired. If so, you should reinstall them.
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stacystylesAuthor Commented:
Are you talking on the laptop or the ASA?  No one else has this issue.
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JuanCarnigliaCommented:
On the Laptop.
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stacystylesAuthor Commented:
Certs have not expired
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stacystylesAuthor Commented:
Thansk I will give this a shot. How do I go about doing that?
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Svet PaperovIT ManagerCommented:
First, you need an active maintenance contract for that device with Cisco in order to download the software.  If you don’t have an account with them you can create one using the maintenance contract number (I don’t remember the procedure, you should see cisco.com for more information or call them).

Then, ones you have logged in, you go to Support, Download Software and you search by your appliance type, for example Cisco ASA. You will have all available downloads there, and you need to find AnyConnect Profile Editor. It’s a Java application.
Using the profile editor, you can specify what parameters and values must be included in the certificate so that it is selected.

I had a similar problem because we were using certificates for digital signature software and by no reason Cisco AnyConnect always had picked up the wrong certificate. Using the profile editor, I have “guided” it to select a certificate that had specific common name (CN) value.  
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