Unable to access BlackBerry Web Desktop Manager from the internet

Posted on 2011-04-19
Last Modified: 2012-05-11
Hi there,

I have setup BESx but unable to access the Web Desktop Manager fro mthe internet.  I can however access the from internal, everything else works fine.
I have checked that the ports are open and the firewall is allowing traffic through. I am not a BlackBerry expert but I am now at a loss with this.

The system setup is windows 2008 R2 standard, BESx 5.0.2

Question by:orkam
    LVL 12

    Accepted Solution

    check your firewall/router again to make sure you have the proper NAT redirecting to the BESX server.
    LVL 7

    Expert Comment

    I would agree with dlan75.

    If you can access the website internally, then it does mean it is working.

    If you are only having problems accessing it externally, it points to firewall rules.

    Good Luck!

    Author Comment

    Hi dlan75,

    Many thanks for your help, I have been at this for a few weeks now just going round and round...

    I have gone through everything again as suggested, and yes you were correct. Though it wasn't the router, it was just a simple tick box on the server itself in the firewall settings. Though I had Public ticked and not Domain, I ticked Domain and hey presto...  

    Thanks again, I guess its true that having someone give you advice always helps, and suggests something you may think very simple and miss out.

    Once again cheers...

    Author Closing Comment

    LVL 12

    Expert Comment

    np glad I could help :-)

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