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Can't Ping by Name

Posted on 2011-04-19
Medium Priority
Last Modified: 2012-05-11
Okay, this is driving me crazy. I have a Windows 2008R2 print server set up. It is working fine for all existing printers that are connected to it. I am trying to add a new port "accounting" and I get an error. In troubleshooting, I discovered the server will not resolve the DNS name of the printer.

Here is what works:
Ping printer by IP
Ping another printer by name
Ping printer by name from a workstation (Win 7 x64)
Making another port to the same printer by IP instead of name

What doesn't work:
Nslookup on the printer name from the server (works from the workstation)
Ping printer by name

So I have a workaround of referring to the printer by IP instead of name, but this is not our standard. The strangest thing is how nslookup can fail for one system and work on another. Any other ideas?
Question by:Brian B
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LVL 26

Expert Comment

ID: 35426056
Have you tried flushing your dns cache on the server?  ipconfig /flushdns
LVL 26

Expert Comment

ID: 35426083
From the server when you do a nbtstat -a ipaddress of printer? What do you get?
LVL 25

Author Comment

by:Brian B
ID: 35426388
Oops... forgot that I did ipconfig /flushdns.

NBTSTAT as mentioned nets the following (*serverip* is the IP address of the server with the problem):

Local Area Connection:
Node IpAddress: [*serverip*] Scope Id: []

    Host not found.
LVL 25

Accepted Solution

Brian B earned 0 total points
ID: 35426618
Got it... and I think this is worth PAQ for anyone else who has these problems....

The printer had not registered itself on the DNS server. So there was no DNS record. Manually added the record and it solved the problem. We did not have this problem with other printers becuase they were authenticated and able to self register. This one (Laserjet 4515) is not.

The reason I could ping from my workstation was that I had set the name on the printer itself, and the printer is on the same subnet as my workstation.
LVL 25

Author Closing Comment

by:Brian B
ID: 35455567
Found the problem myself. Thanks for the help.

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