Excel file not visible on network

Posted on 2011-04-19
Medium Priority
Last Modified: 2012-05-11
One of our employees works on a large excel spreadsheet. She can work on it from her own computer...but when she logs into her profile from another computer, it is gone. We use a file redirect system. Details follow:

Our employee (Donna) performs manual data entry on an accounting report (Excel 2007). Every month, an accountant adds a new sheet to the report and saves the file with a new name (in Donna's network folder).

All the old monthly reports are still available in the same location (Dec, Jan…etc). Currently, Donna is working on the March report. She can view the file from her own computer but it is not visible anywhere else (Donna uses Win7: it is not visible on Win 7 or XP machines). It is not visible when I check "Run <fileserver>\donna" or even when I log directly into our file server and check the actual drive. In its place are a bunch of temporary files. FYI - I am able to create a temporary excel file – this file can be seen from any computer she logs into.

Curiously, all of her old reports show up. She was having problems like this in January…she could not see her January In-Kind report (from anywhere except her own computer). Now that she is done working on it, it is visible again.

Question by:ecshelpdesk
1 Comment

Accepted Solution

Ramanhp earned 2000 total points
ID: 35427111
it seems like conflict of rights,

well, its recommended to have an independent  shared folder on a server (in case there is an IT Dept, pls ask them to do so) , and grant access to Donna, Accountant, and relevant persons who have read write access to that folder

so now you will access


eg : \\OfficeServer\Accounts

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