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Can't install Security Update for Microsoft Office PowerPoint 2007 (KB2464594)


This recent update from MS keeps failing to install, Error details: Code 8007066F.  I've tried the manual install and the MS trouble shooter to no avail.

Any ideas?


Security Update for Microsoft Office PowerPoint 2007 (KB2464594)

Installation date: ¿4/¿18/¿2011 1:51 PM

Installation status: Failed

Error details: Code 8007066F

Update type: Important

A security vulnerability exists in Microsoft Office PowerPoint 2007 that could allow arbitrary code to run when a maliciously modified file is opened. This update resolves that vulnerability.

More information:
http://support.microsoft.com/kb/2464594

Help and Support:
http://support.microsoft.com/?LN=en-us
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M3Metal
Asked:
M3Metal
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2 Solutions
 
BillDLCommented:
What is your Operating System?
What version of Microsoft Office do you have installed?

I know the 2nd question seems a bit dumb, because the update is a "PowerPoint 2007" one, but I get updates for Office 2007 because I have Office 2007 file converter filters installed for my Office 2003, and I also am prompted to install security updates for MS Outlook 2003 even though I don't have it installed.  There is also the issue that people have the PowerPoint Viewer installed, and that is periodically patched also.
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BillDLCommented:
The main prerequisite for the KB2464594 update is Microsoft Office 2007 Service Pack 2.
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M3MetalAuthor Commented:
I have Win 7 OS and the full Office 2007 for Small Business installed.  I seem to also have the "viiewer" installed and thay maybe a cause of this issue.  I don't know why I would still need the viewer since i have the full Office 2007, any ideas?  I'll also check what svc pack I have installed.

I'll post ago soon afte checking these things.
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BillDLCommented:
With previous versions of Microsoft Office they had a "Pack and Go" and then latterly in 2003 it is called "Package for CD".  I have no idea whether it still exists in Office 2007, but the "packages" created by PowerPoint 2003 includes the "PowerPoint 2003 VIEWER" (version 11.0.8318) so that it can be run in standalone mode using its own local resource files on a Win98 and upwards system without PowerPoint or the Viewer when shared or burned to CD.

On a Windows XP SP3 32-bit system the PowerPoint Viewer "pptview.exe" used for the "Package to CD" function is located in the folder:
C:\Program Files\Microsoft Office\OFFICE11\PPTVIEW.EXE

I can't recall if this EXE and supporting files are "patched" by Windows update or if this only happens where a user has actually downloaded and installed the PowerPoint viewer on a system without the full MS Office.

The default set of files that it packages is:
AUTORUN.INF, gdiplus.dll, intldate.dll, play.bat, playlist.txt, pptview.exe, ppvwintl.dll, PresentationFileName.ppt, pvreadme.htm, saext.dll, and unicows.dll.  The user has the option of packaging other presentations.

How this might contribute to or cause the error you are getting is something I wouldn't care to guess about, but this probably accounts for the presence of the PowerPoint Viewer in addition to the full PowerPoint Application on your system.  It may help to be aware of this when investigating the cause so that it can be eliminated or considered.
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M3MetalAuthor Commented:
This thing is agrevating me to no end.  I've uninstalled PPT view, already have office 2007 svc pk 2 installed, have tried to manuall install it, all to no avail.  I tried to 'desellect' it so it does try to keep install it but it comes back every time, so its constantly trying to install everytime I shut down.  I hate this F*&%#ng thing.

Any other ideas?

How can I get Microsoft to help on here?
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jcimarronCommented:
M3Metal--
How can I get Microsoft to help on here?
MS offers free support for windows updates that involved security.
1-866-834-8317  (Windows Update)
or
1-866-pcsafety  1-866-727-2338

You may also want to follow this thread
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_7/Q_26985242.html
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M3MetalAuthor Commented:
jcimarron,

I did.  1.25 hours on the phone with no success so I asked to be escallated to 2nd level support.  I'm not waiting on a call from that group.

You and EE are great.

MS is not.

As the saga continues I'll update you.
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M3MetalAuthor Commented:
Also,

MS did things like uninstall Svc pack 1, uninstalled capatibility pack for office 2007, ran a doc "rename" utility, but no success.
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M3MetalAuthor Commented:
I meant to write that I am NOW waiting on a call from 2nd level.
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jcimarronCommented:
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M3MetalAuthor Commented:
I've had several calls with MS tech support but not gone through the email support.  I now have 5  security update that will not install.  I'll check out the email support.   I feeling I'm down to a final option of backup then restore to original OS configuration.  That seems painful and time consuming but the repetitive deadends have been likewise.  Again I'll check out email support to see if they have anything different.
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M3MetalAuthor Commented:
Jcimarron and BillDL, thank you both for your knowledge, time and efforts on this.  This problem has really kicked me in the rear.  I was chastised by an EE monitor/admin for not replying/posting quickly enough.  I wasn't getting to any resolution in all the things we tried, and with running a business and family, this issues kept taking more and more time.  The pc wasn't "dead in the water"  so it was/is still usable, just not taking the updates.  My apologies for seeming slow, I didn't mean any disrespect.  STATUS;  it still will not take any updates, now has 8 critical updates attempting to be installed everytime I shut down (or I can do so manually). The diagnosis is that something is truly amiss in the OS as testing reveals that I also have over win XP Svc Packs and 35 Win XP OS or security updates installed on my PC, even though it is win7, factory installed.  INSANE.   No one can figure out why XP stuff has been installed.  So, my last remained course of action is to backup my data/apps and run recovery disk to take it back to original OS configuration.  I'll hope to complete that this weekend.  Again, thanks for your help and my apologies for not posting updates quickly enough.

Sincerly,
M3Metal
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jcimarronCommented:
M3Metal--Sorry to hear your problem still exists.  I understand MS Support was not too helpful (phone nor email).  
Good luck on using the Recovery Disk.  It should work, but give you some work to install personal stuff.  
In future set Windows Update to notify you of Updates but not install until you say so.  That way you can monitor what is installed.
Thanks for the points.
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BillDLCommented:
Hi M3Metal, and thank you.  Don't worry about any possibility that you seemed "disrespectful". You didn't.  It was a puzzling scenario and you required time to contact and get replies back from Microsoft.  In the circumstances asking Microsoft was the most appropriate course of action given the fact that you ended up with so many updates that were failing to install, but it's a pity you didn't get the help I thought you should have got from them.

Something is definitely wacky with that computer. I can see how it would be possible to have something like a Windows 2003 update installed on a Windows XP system because many updates apply to both, but to have XP updates applied to a Windows 7 system just seems way off.  Any installer should query the operating system right at the start.  Maybe there is an erroneous registry entry that is allowing the older updates to install, but it would be closing the barn door after the horse has bolted if you were able to find and fix that.  You could end up with a real mish-mash of file versions even if you managed to uninstall most of the wrong updates.  I think a backup and reinstall is certainly your best option, although it is a pity that it has come to this.

Regards
Bill
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