Dell Color Laser 5110cn 006-373 error

Posted on 2011-04-19
Last Modified: 2012-05-11
Have a Dell Color Laser 5110cn printer and it is comming up with a 006-373 restart printer error.  The error only occurs when printing to the unit, the unit seems to print test pages just fine.

I have looked every where and can't find this error code, of course the unit is out of warranty so Dell's tech support won't help.

I beleive the unit is comparable to a Xerox Phaser 6300. However the service manual for that unit is not helpful.
Question by:pmfjoe
    LVL 10

    Expert Comment


    that was extremely hard to find...  I had to go just on the error number.  

    Condensation may have occurred inside the printer.
    Do not use the printer for more than one hour.
    If this does not solve the problem, contact Dell.
    See "Contacting Dell" in the Owner's Manual.

    Author Comment


    I found that but that indicates a 006-370 error.  My error is 373, I do not belive they are the same thing.  And even if they are how can the problem be fixed, there is no condensation in the printer and the printer is in a climate controlled environment.

    I am thinking about swapping the controller board to see if that fixed it.
    LVL 10

    Accepted Solution

    ooo good catch i saw all but the last digit.

    This is a guess but I imagine 006 probably prefers to internals, and probably not condensation and the 373 is slightly different.

    Depending on the age of the machine I would look at this, test new fuser and toners.. if the machine is older and already a headache I would replace.

    I can also suggest this,  Most print repair shops when you talk with the tech are open with error messages and will often give you a quote over the phone and tell you what the issue is.  I have done this with an old HP Color laserjet 5500 I went ahead and had it repaired because the service needed was beyond my skills.
    LVL 10

    Expert Comment

    the controller board may be a good idea as well.
    LVL 37

    Expert Comment

    This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

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