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How do I transfers files from PC to new Blackberry?

Medium Priority
1,720 Views
Last Modified: 2012-05-11
I just received a new Verizon Curve 3G 9330 smartphone.
I'm attempting to connect to the device via USB through the BB Desktop Software.

When I select the Media Sync area (Music or Photos or Videos), I get the following message:
"A problem occurred while attempting to connect to your BlackBerry device"

I tried following the instruction from this link:
http://www.blackberry.com/btsc/search.do?cmd=displ¿ayKC&docType=kc&externalId=KB19717

And still the same issue.

I'm hoping to transfer files from my laptop (Windows 7 Pro) to my new Curve like pictures, videos and some mp3s.

Please help
Thanks
....
Comment
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Commented:
might have to enable mass storage mode...

Commented:
Also if its windows 7 check to see UAC is disable (control panel/user account)

Author

Commented:
How do enable Mass Storage Mode when your BB is running 6 OS?

Author

Commented:
What level should UAC be set at?
Rob KnightConsultant
CERTIFIED EXPERT

Commented:
Hi,

You're normally prompted to enable it on the device when you plug it into USB - are you using the correct SYNC cable?

Regards,


RobMobility.

Author

Commented:
I'm using the USB cable that came with the phone.  
Should I try to uninstall the BB Desktop Software and start again?

Should I plug my BB into my PC first before the software is installed?
Rob KnightConsultant
CERTIFIED EXPERT

Commented:
Hi,

The software should have installed the relevant USB drivers for the phone.

Regards,


RobMobility.

Author

Commented:
I can see the device through BB Desktop Software but unable to connect when selecting Media/Video/Pictures.

I will uninstall the software in the AM and try all over again and report on what happens.
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Author

Commented:
It worked for me
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