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Exchange server won't mount private and public stores

JAStillwell asked
Medium Priority
Last Modified: 2012-08-13

1.Symptom description:

One of our client's servers (Windows Small Business Server 2003) version of Exchange has dismounted its public and private stores and won't remount.


Windows Small Business Server 2003

3. Log errors

The first error in the Application event log says:

"E:\E00tmp.log" to "E:\E00.log" failed with system error 5 (0x00000005): "Access is denied. ".

The next error says:
Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032

¿There are numerous other related errors, but these first two seem the most appropriate.

4.Any recent relevant configuration change(s):

We had added permission for Users to read/write to a directory that coincidentally the backup was trying to write to at the same time (the E: drive).


5.Tech diagnosis history:

Tried stopping and starting all Exchange services, then attempted to re-mount. Both Private and Public stores do no re-mount.

I am happy to provide additional information!

Watch Question

Make sure the SYSTEM account has full control access to the database directory.


I think the issue came about because we were adding an additional account to have access to the same share that the log files are written to. The backup was trying to write the log to the E: directory when the permissions were being updated, then the Exchange backup failed, and the stores dismounted.

Is it working now?


No, and I am on the phone with Microsoft product support now. Hopefully they'll be able to fix it.

I am pretty sure the MS guys will fix it quickly. Post here when you know the final solution.
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Glad you managed to fix it. PSS rules.


Worked with Microsoft tech support to resolve issue.
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