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Exchange server won't mount private and public stores

Posted on 2011-04-19
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Last Modified: 2012-08-13
Hello,


1.Symptom description:

One of our client's servers (Windows Small Business Server 2003) version of Exchange has dismounted its public and private stores and won't remount.


2.Environment:

Windows Small Business Server 2003

3. Log errors

The first error in the Application event log says:


"E:\E00tmp.log" to "E:\E00.log" failed with system error 5 (0x00000005): "Access is denied. ".

The next error says:
 
Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032


¿There are numerous other related errors, but these first two seem the most appropriate.



4.Any recent relevant configuration change(s):

We had added permission for Users to read/write to a directory that coincidentally the backup was trying to write to at the same time (the E: drive).

 

5.Tech diagnosis history:

Tried stopping and starting all Exchange services, then attempted to re-mount. Both Private and Public stores do no re-mount.


I am happy to provide additional information!



Jeff¿
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Question by:JAStillwell
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8 Comments
 
LVL 11

Expert Comment

by:Renato Montenegro Rustici
ID: 35427530
Make sure the SYSTEM account has full control access to the database directory.
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Author Comment

by:JAStillwell
ID: 35428318
I think the issue came about because we were adding an additional account to have access to the same share that the log files are written to. The backup was trying to write the log to the E: directory when the permissions were being updated, then the Exchange backup failed, and the stores dismounted.
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LVL 11

Expert Comment

by:Renato Montenegro Rustici
ID: 35429163
Is it working now?
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Author Comment

by:JAStillwell
ID: 35429174
No, and I am on the phone with Microsoft product support now. Hopefully they'll be able to fix it.
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LVL 11

Expert Comment

by:Renato Montenegro Rustici
ID: 35429186
I am pretty sure the MS guys will fix it quickly. Post here when you know the final solution.
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Accepted Solution

by:
JAStillwell earned 0 total points
ID: 35429425
The woman at Microsoft PSS got it fixed. Give it up for the tech women out there!

Using ESEUTIL, we found the database to be in a clean shutdown state (whew!). As the Exchange database was clean, we moved the existing log files into a temp directory, restarted the System Attendant and Information Store services, then mounted both the private and public stores. Not sure exactly what caused the issue from the start, but I am sure glad we got it fixed!

:)
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LVL 11

Expert Comment

by:Renato Montenegro Rustici
ID: 35429439
Glad you managed to fix it. PSS rules.
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Author Closing Comment

by:JAStillwell
ID: 35481759
Worked with Microsoft tech support to resolve issue.
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