Word "Document Recovery" won't go away
Posted on 2011-04-19
We have a terminal server running office 2003. Whenever users open MS Word for the first time for that session, it tries to recover 3 documents. One is the normal.dot template file, one is a file that word simply wont open, and the third opens just fine. However when I select to delete the files rather than recover them, it errors out. I've already removed the normal.dot file from the templates folder. Also deleted the resiliency key from the registry but every time a user logs off, then back in, the key is recreated, and those three files show up as needing to be recovered. Whenever you try to access the normal.dot from the recovery, it says that it cannot read the file and errors out...