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iPhone email searching from server

citechsolutions
on
Medium Priority
503 Views
Last Modified: 2012-05-11
We have a customer that has an iPhone. He cannot search  emails from server on his iPhone; seems to only search the emails on the phone itself. He stated in the past that he was able to execute a search and the search would find emails on the server as well as the phone. The client does get a message that states, "searching the server" but clearly it is not.
Anyone have information on this issue? Thanks.
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He needs to check how much e-mail he's actually storing on the iPhone.

Settings > Mail > Select the Account in Question > Mail Days to Sync

Set it to No Limit.

If connecting to an Exchange account: he'll get full access to his inbox, sent, drafts, etc. and any emails in those folders.  But not any e-mails he has archived or in personal folders (a separate file all together - not on the primary server).

If connecting to Gmail or something similar: he'll get access to everything.

Author

Commented:

Just to clarify - So the only way to search the entire mailbox is to select No Limit?   Even though the phone states that it is searching the server?  Is that correct? Thanks.
In my experience that is correct.  There may be mail apps available that can allow additional searching, but I have been unable to find any that allow me to search all content associated with my e-mail account.

What type of e-mail account are you connecting to? (Exchange, Gmail, Yahoo, personal domain?)

Commented:
Just to clarify - So the only way to search the entire mailbox is to select No Limit?   Even though the phone states that it is searching the server?  Is that correct? Thanks.
Not correct. What kind of account is it? POP, IMAP, Exchange? These all work differently and your question cannot be answered accurately without that information.

Author

Commented:
It is an Exchange account.
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