User name display inconsistency in MOSS 2007 meeting attendee list

Posted on 2011-04-19
Last Modified: 2012-08-14
I have a problem with the Microsoft Office SharePoint Server 2007 attendee web part on a meeting site.

When I add names to the attendee list I get one participant whose name never displays correctly (same one every time).  Normally (and what I want) the meeting attendee web part displays each participants “Preferred Name” (like John Doe) in the name column, however with this one account it displays our domain name, back slash, the users AD logon account name (like COMPANY\jdoe).  I don’t know why this is happening, or how to fix it.

I’ve checked the active directory information and it’s all correct.  From the SharePoint Central Administration site I’ve checked the user profile, and it imported correctly and completely, and you can even type in the preferred name in the search box when adding accounts to the attendee list and it works properly, but as soon as you view the meeting site you get the wrong name shown.

Anyone know why this is happening?
Question by:skdax
    LVL 1

    Assisted Solution

    Hi skdax,

    Is it possible that there is a duplicate profile that is incomplete. I would expect the described behaviour if the meeting attendee web part finds an incomplete profile based on whatever search criteria it uses, but when you search using the preferred name, it finds the correct profile (because the duplicate does not contain the preferred name)

    Apologies, I know that this is answering a question with a question ...
    LVL 1

    Assisted Solution

    In short - (WSS) sites have their own user list. Even if you import/synchronize profiles (from AD) every day that bogous account in site collection won't be changed. Try changing user in that particular site not through SharedServices.

    Author Comment

    M_K_A, Atis - Thanks for the suggestions, both were useful and I think pointed me to what the problem was, now I just have to figure out how best to fix it.  It appears this one problem user account is NOT being ported over from AD, so it's not really a matter of an incomplete profile, but rather no profile at all.
    LVL 1

    Assisted Solution

    On second thought ...let's see if your farm is OK.
    (replication to sites (WSS part) should still occur. Two timer jobs do that: Profile Synchronization and Quick Profile Synchronization (try to see their status through CA->Opeartions.
    To skip error log checking let's do a basic task first.
    With admin account run following command: stsadm -o sync -listolddatabases 3 (last parameter is days). If you have such databases do the following: stsadm -o sync -deleteolddatabases 3 (same parameter). Do not worry - this command won't delete content databases.
    Then we have to fire up those thasks. Easiest would be to restart the server. You could also change timer job schedule by running the following: stsadm -o sync -synctiming m:60 (every 60 minutes).
    Good luck!

    Author Comment

    Atis - Our farm is pretty simple, a single server running MOSS 2007 and SQL Server 2008, so efforts along those lines should be straightforward.  Using stsadm I went back 7 days, and no databases show up.  I've also checked the timer jobs from within Central Administration and both seem to be working just fine, and both say the last time they ran was shortly before I wrote this.  I didn't run the "deleteolddatabases" command since it didn't appear to be necessary, but if you think just the act of running it might solve the problem, I'm game.

    Although I haven't gone through all our OUs yet, I did discover that so far the problem appears to be isolated to a single OU, not just a single user account.  There are actually two users in this OU, and neither is importing, although they have no problem using SharePoint.  I added a test user to this problem OU, and forced SharePoint to do a full import, and the new user was NOT imported.  I've checked the security settings on this OU and the accounts within it, and they are exactly as they should be, nothing extra, nothing missing.  Maybe this will help narrow down the problem.
    LVL 1

    Expert Comment

    Interesting ...
    Could you do the same select/query (you use in import configuration) in Active Directory Users and Computers tool (preferably on the same server logged in as a user you use for import task) and see if you get all users needed/expected. If not - try changing query (and/or recheck permissions for selected user) till you get what you need.

    Accepted Solution

    OK, so here's the latest regarding this issue.

    Before I was able to try the next suggestion provided by Atis it was time for another meeting, and now both users in my problem OU show up exactly as expected in the meeting attendee list.  They still don't show up in the overall list of users that can access the SharePoint site, and my previous meeting site is still showing "domain\username" rather than their preferred name, but aside from that things appear to be working correctly.  I still don't know why they don't show up in the overall list of users, but it doesn't seem to matter, so I suppose I can live with that.  And perhaps there is some glitch with my older meeting site causing this behavior.

    I've plugged these two users into other meeting attendee lists and each time everything works correctly.  I hate these one-off problems that magically seem to fix themselves, but right now that's where I'm at.

    Unless this latest development causes any light bulbs to turn on, it appears that the problem has been resolved, even if it hasn't been solved.

    Author Closing Comment

    Thank you M_K_A and Atis for your assistance on this issue.  It appears that the problem is isolated to a single meeting site, and has never occurred again.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Note:  There are two main ways to deploy InfoPath forms:  Server-side and directly through the SharePoint site.  Deploying a server-side InfoPath form means the form is approved by the Administrator, thus allowing greater functionality in the form. …
    A question that is asked often, is how to generate sequential numbers in InfoPath Forms. The best way to achieve this is to use a SQL database, along with a stored procedure and a web service to connect Forms Services to the DB. The first thing t…
    It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
    Need more eyes on your posted question? Go ahead and follow the quick steps in this video to learn how to Request Attention to your question. *Log into your Experts Exchange account *Find the question you want to Request Attention for *Go to the e…

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    20 Experts available now in Live!

    Get 1:1 Help Now